Sales Support Specialist

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Calyxo, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Calyxo, Inc. is a company focused on revolutionizing kidney stone care through innovative medical technology. Their flagship product, the CVAC System, is designed to efficiently clear kidney stones using a minimally invasive procedure called the SURE Procedure. This procedure integrates ureteroscopy, laser lithotripsy, microjet irrigation, dynamic aspiration, and stone collection to provide superior stone clearance rates compared to traditional methods. Backed by clinical evidence, Calyxo, Inc. aims to set a new standard in the management of kidney stone patients.

📋 Description

• Coordinate all VAC (Value Analysis Committee) submission documentation for new customers and follow up until approval • Collaborate with Customer, Sales, Legal, and Finance on new account setup • Generate, analyze, and distribute customer onboarding reports • Generate quotations, maintain the ERP system, and produce quote-to-sales metrics • Analyze customer choices and financial capacities with Sales and suggest suitable solutions • Monitor the inbox and delegate sales leads to appropriate sales and staff members • Facilitate equipment upgrades with customers and Sales • Support the Equipment Evaluation program and coordinate purchase conversion • Answer incoming and outbound calls and emails to ensure customer satisfaction • Review and respond to emails professionally and promptly • Document customer interactions according to Standard Operating Procedures • Adhere to processes, policies, and procedures • Escalate issues for guidance as necessary • Identify and document process changes and improvements with Customer Service Management • Maintain source documents for VAC submissions and lead the ECO process with Quality • Support order entry when needed • Perform other duties as assigned • Report to the Manager, Sales Support

🎯 Requirements

• High school diploma • Minimum 5 years' experience in a customer service role or equivalent combination of education and experience • Remote work location in the West Coast • Ability to travel 10% • Excellent interpersonal and phone etiquette skills • High attention to detail and ability to multitask in a fast-paced environment • Problem resolution, follow-up, planning, and organizational skills, including ability to meet deadlines • Ability to work independently and on a team using effective time management • Proficiency with typing and MS Word, Excel, Outlook, and Teams • Ability to learn quickly and adapt to new technologies and applications • NetSuite, Salesforce, and QuickBooks experience preferred • Ability to work at a computer workstation for extended periods • Medical device experience required • Compliance with relevant county, state, and Federal vaccination rules • Legal authorization to work in the United States required

🏖️ Benefits

• Stock options – ownership and a stake in growing a mission-driven company • Employee benefits package including 401(k) • Healthcare insurance • Paid Time Off (PTO) • Diverse work environment • Opportunity to shape company culture • Constant learning and dynamic challenges for professional growth