Bilingual Customer Service Representative

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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AnswerHero

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚖️ Legal

🏨 Hospitality

Healthcare • Legal • Hospitality

AnswerHero is the leading answering service in the nation, providing high-quality answering solutions to keep your business operating successfully. Their 24/7/365 operation features fully bilingual agents and state-of-the-art technology, ensuring that all calls receive the highest quality of answering care. By owning all their call centers, AnswerHero maintains complete control over training, quality, and service, allowing them to tailor their offerings precisely to meet client needs. This makes them an essential partner for businesses including small companies, medical practices, law firms, service providers, hospitality, real estate, and finance.

📋 Description

• Answer inbound calls promptly and professionally on behalf of business clients • Communicate fluently in both English and Spanish • Take accurate, clear messages and relay them to clients in real time • Schedule appointments and provide general client support according to client instructions • Follow client-specific call-handling instructions with care and consistency • Deliver a warm, efficient, and courteous experience on every call

🎯 Requirements

• Fluency in both English and Spanish, verbal and written • High school diploma or equivalent • Strong empathy, active listening, and professional telephone manners • Attention to detail and ability to type accurately while on a call • Reliable internet and dedicated workspace • Dependability and consistent attendance in a 24/7 operation • Availability to work at least one weekend day

🏖️ Benefits

• Thorough Training Provided • Room to Grow: Explore future opportunities within AnswerHero • Supportive Team Environment • Competitive pay + bilingual premium • Flexible Setup: Remote-friendly options available • Medical, dental, and vision insurance • Accrual based Paid Time Off (PTO) • Paid federal holidays per year • Company-provided equipment • Paid onboarding training