Retail Support Specialist

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🌵 Arizona, California – Remote

🌵 Arizona – Remote 🏄 California – Remote

💵 $55k - $72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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STIHL

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1926

🌾 Agriculture

🏭 Manufacturing

🛒 Retail

Agriculture • Manufacturing • Retail

STIHL is a leading manufacturer of outdoor power equipment, specializing in high-quality chainsaws, trimmers, blowers, and other tools to help professionals and homeowners maintain their landscapes. The company is recognized globally for its innovation and commitment to sustainability, ensuring that customers have efficient and reliable products for their gardening and forestry needs.

📋 Description

• Coordinate and perform new dealer set-ups, including SCS installation, product assembly, merchandising, and static/motion POP display set-up • Train new dealer staff on STIHL basics, assembly, product nomenclature, PDI, and selling • Help existing dealers develop their businesses through re-merchandising, SCS expansion projects, sales training, and STIHL Champion development • Visit Construction Type National Accounts to establish relationships between the accounts and STIHL • Provide in-store sales and product training and help install SCS components and merchandise STIHL products in showrooms • Attend and support STIHL at regional trade shows, STIHL University training events, and dealer events • Maintain CRM updates, monthly field reports, store training and development input, National Account visit records, and merchandising success stories/key learnings • Attend sales meetings, dealer training meetings, and other required meetings and training • Perform other assigned duties and responsibilities

🎯 Requirements

• Bachelor’s degree or equivalent education and work experience preferred • Previous sales or retail experience preferred • Previous merchandising experience preferred • 1–3 years of related work experience preferred • Travel may be up to 75% • Self-starter able to perform well with minimal supervision • Intermediate knowledge of Microsoft Office, including Word, Excel, and PowerPoint • Ability to use company-designated software such as OneCRM and SAP • Effective time management and strong organizational skills • STIHL product familiarity is required

🏖️ Benefits

• Competitive pay with multiple bonus opportunities and potential for annual merit increases • Excellent health benefits including Medical, Dental & Vision Insurance • Company-paid Life Insurance and Short & Long-Term Disability • A fully vested Pension Plan after 5 years • A 401(k) with generous employer match • Paid time off in addition to 11 Paid Holidays • A strong culture of stability, community, and innovation