Customer Experience Partner

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Build trusted relationships with Elite travelers and their administrative assistants • Serve as a customer advocate and primary point of contact for service-related support • Educate customers and internal teams on Elite service offerings and available resources • Communicate proactively to set expectations and ensure a positive customer experience • Coordinate service recovery efforts and drive timely resolution of customer concerns • Partner with Operations, Program Management, and internal stakeholders to improve service consistency and traveler satisfaction • Facilitate ongoing training and awareness of Elite traveler services • Track customer experience trends and support continuous improvement initiatives • Identify opportunities to simplify processes and enhance service delivery • Work closely with Program Managers, Operations teams, and service partners to deliver a seamless travel experience while driving customer satisfaction and loyalty • Flex scheduling to accommodate operational needs

🎯 Requirements

• Passionate about delivering exceptional customer experiences • Skilled at building relationships and establishing trust • Demonstrates empathy, professionalism, and sound judgment in challenging situations • Excellent verbal, written, and listening communication skills • Able to collaborate effectively across teams and influence positive outcomes • Receptive to feedback and committed to continuous improvement • Strong attention to detail and follow-through • Proficient in Microsoft Office applications • Able to navigate Sabre, including booking processes and historical research • Flexibility in scheduling is a core requirement of the role

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days • Mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • Inclusive work environment where diversity is celebrated • Reasonable and necessary accommodations • Charitable activities in communities across the globe