Customer Care Representative, Bilingual

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Glen Raven

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1880

📦 Logistics

🏭 Manufacturing

📣 Marketing

Logistics • Manufacturing • Marketing

Glen Raven is a diversified textiles company that designs, manufactures, and distributes performance fabrics and related solutions for a wide range of markets including shade, upholstery, marine, automotive, window coverings, and industrial applications. The company owns consumer and commercial brands such as Sunbrella, Trivantage, Dickson, and GlenGuard, and operates logistics and distribution services to support its supply chain and customers. Glen Raven emphasizes sustainability, corporate citizenship, and product innovation across B2B and B2C channels.

📋 Description

• Respond to customer inquiries via phone, email, and other supported channels • Provide accurate information about products, pricing, availability, policies, and procedures • Resolve routine customer issues on the first contact whenever possible • Document customer interactions, orders, and issues accurately in internal systems • Maintain a positive, professional demeanor during customer interactions • Escalate issues to appropriate internal teams • Follow up on open issues to ensure timely resolution and customer satisfaction • Balance customer needs with company policies using problem-solving skills • Share recurring customer feedback and concerns with leadership • Maintain knowledge of products, systems, and procedures through ongoing learning • Support team coverage needs during high-volume periods • Advise customers about delivery expectations, transit times, and expected delivery • Administer new customer setups • Communicate with distribution centers regarding change orders and returns • Work with Supply Chain to provide ETAs on backorders and special-order items • Create requests for quote for non-stocked items • Partner with Sales, Supply Chain, and CX leadership to ensure consistent, accurate service aligned with Trivantage's brand promise and customer experience standards

🎯 Requirements

• Associate degree or equivalent education and related training • 1 year of customer service or related experience with direct customer interaction is preferred • Fluent in both English and Spanish • High attention to detail • Excellent written and verbal communication skills • Time management skills • Ability to work in a team environment • Availability to work between 7:30 a.m. and 4:30 p.m. Pacific Time

🏖️ Benefits

• Competitive health coverage • Short- and long-term disability insurance • Vision insurance • Dental insurance • Telehealth visits or on-site health clinics at many locations • Comprehensive wellness program, including wellness events, health education, and mental health resources • Competitive PTO and holiday schedules • Company-funded pension • Matching 401(k) • On-site fitness centers or discounted gym memberships • Catered associate events • Fair and competitive direct compensation