Customer Service Credit Representative

🔥 0 minutes ago

🏈 Alabama, Montana, +2 more states – Remote

🏈 Alabama – Remote 🦬 Montana – Remote 🌪️ Oklahoma – Remote ⛷️ Utah – Remote

💵 $11 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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InteLogix

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1957

💼 Consulting

💸 Finance

Consulting • Finance • Customer Experience

InteLogix is a company that specializes in providing Customer Experience as a Service (CXaaS) and accounts receivable management (ARM) services. With a focus on optimizing customer interactions and enhancing brand reputations, InteLogix utilizes a combination of human-driven and digitally enabled solutions to support its clients. They emphasize long-term partnerships and have built relationships with clients across various industries through dedicated and empathetic service.

📋 Description

• Review orders for errors and verify information • Provide self-identifying options to potential customers and make outbound calls as necessary • Negotiate and process payment arrangements on customer accounts while following client processes and procedures • Attempt to collect balances using negotiation skills • Document account-handling activity concisely and accurately in client systems • Educate potential customers on identity documents and next steps • Educate customers on account status and payment options • Perform additional duties assigned by the client or management

🎯 Requirements

• Must be 18 years of age or older • High School Diploma or equivalent required • Call Center or Collections experience preferred • Basic knowledge of data entry • Excellent communication skills, both orally and in writing • Ability to deal with difficult customer interactions • Ability to remain engaged on the phone throughout the entirety of the shift with minimal to no distractions • Computer and technology savvy; ability to operate multiple windows and tabs simultaneously • Superb attendance • Internet speed of at least 10 MBPS download and 5 MBPS upload • Speed Test results required • Dedicated workspace free from distractions

🏖️ Benefits

• Paid Training • Medical, Dental, and Vision Insurance • Paid Time Off • Employee Discounts • Full-time, non-seasonal • Career Advancement