Client Support Specialist, Bilingual – French

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Infomedia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Infomedia is a global provider of innovative technology solutions designed to enhance productivity, profitability, and customer retention for the automotive industry. The company offers a suite of products including parts selling platforms, service quoting software, electronic parts catalogues, and data-driven e-commerce solutions that empower car manufacturers and dealerships. With a presence in 186 countries and partnerships with 50 OEM brands, Infomedia focuses on driving digital transformation and supporting aftersales operations to improve efficiency and deliver a consistent brand experience worldwide.

📋 Description

• Act as a trusted partner to customers, understanding their business needs and helping them achieve success with Infomedia products • Build and maintain relationships with key customer stakeholders to drive adoption, engagement, and satisfaction • Create and maintain guides, training content, and FAQs for customers and internal teams • Collaborate cross-functionally to communicate customer insights, product challenges, and improvement opportunities • Identify recurring challenges and recommend improvements to customer workflows and experience • Support customer success initiatives focused on retention, adoption, and engagement metrics • Monitor and contribute to support KPIs, including first response time, resolution time, customer wait time, and ticket volume • Identify opportunities to streamline ticket handling, improve response frameworks, and reduce friction in customer interactions • Participate in coaching, mentoring, and team knowledge-sharing

🎯 Requirements

• 1–3 years of experience in customer support, customer success, or related client-facing roles • Ability to work Noon–8 pm EST • Strong communication and relationship-building skills • Comfort learning and explaining complex software tools and processes • Interest in knowledge management, process improvement, and customer enablement • Written and spoken fluency in English and Canadian French • Experience using ticketing or support tools such as Zendesk, Salesforce, or similar platforms • Experience supporting SaaS or proprietary software platforms (nice to have) • Exposure to automotive, dealership, or related industries (nice to have) • Experience working in remote or distributed teams, or multilingual/global support environments (nice to have) • Familiarity with analytics or reporting for customer success or operational improvement (nice to have)