Client Support Specialist, Bilingual – French

🕒 August 11

🍑 Georgia – Remote

🍑 Georgia – Remote

💵 $53k - $58k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 38%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Infomedia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Infomedia is a global provider of innovative technology solutions designed to enhance productivity, profitability, and customer retention for the automotive industry. The company offers a suite of products including parts selling platforms, service quoting software, electronic parts catalogues, and data-driven e-commerce solutions that empower car manufacturers and dealerships. With a presence in 186 countries and partnerships with 50 OEM brands, Infomedia focuses on driving digital transformation and supporting aftersales operations to improve efficiency and deliver a consistent brand experience worldwide.

📋 Description

• Act as a trusted partner to customers, understanding their business needs and helping them achieve success with Infomedia products • Build and maintain relationships with key customer stakeholders to drive adoption, engagement, and satisfaction • Create and maintain guides, training content, and FAQs for customers and internal teams • Collaborate cross-functionally to communicate customer insights, product challenges, and opportunities for improvement • Identify recurring challenges and recommend improvements to customer workflows and experience • Support customer success initiatives focused on retention, adoption, and engagement metrics • Monitor and contribute to customer support KPIs, including first response time, resolution time, customer wait time, and ticket volume • Identify opportunities to streamline ticket handling, improve response frameworks, and reduce friction in customer interactions • Participate in coaching, mentoring, and team knowledge-sharing

🎯 Requirements

• 1–3 years of experience in customer support, customer success, or related client-facing roles • Ability to work Noon - 8 pm EST • Strong communication and relationship-building skills with the ability to guide customers toward success • Comfort with learning and explaining complex software tools and processes • Interest in knowledge management, process improvement, and customer enablement • Written and spoken fluency in English; Canadian French • Experience using ticketing or support tools such as Zendesk, Salesforce, or similar platforms • Experience supporting SaaS or proprietary software platforms • Exposure to automotive, dealership, or related industries • Experience working in remote or distributed teams, or multilingual/global support environments • Familiarity with analytics or reporting to inform customer success initiatives or operational improvement projects

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