Customer Service Representative

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Abstra

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

💼 Consulting

📦 Logistics

📣 Marketing

💰 $2.3M Seed Round - Abstra on 2022-01

Consulting • Logistics • Marketing

Abstra is a nearshore LATAM technology services company that provides staff augmentation, dedicated teams, software outsourcing, and managed IT services to U. S. and international clients. They deliver custom software development (web and mobile), UX/UI design, QA/testing, and platform & infrastructure work (DevOps/SRE), and offer Data & AI capabilities including data engineering, ML engineering, MLOps, and data science. Abstra emphasizes time-zone alignment, bilingual LATAM talent, cost-effective nearshore delivery, and long-term partnership models to help companies scale engineering capacity and accelerate roadmaps.

📋 Description

• Handle order entry, order status, product information inquiries, complaints, pricing, shipping, and inventory requests and issues • Communicate clearly and professionally with external customers and internal personnel by telephone and/or written correspondence • Manage worklists, including raising internal tickets for order management, shipping/tracking, product inquiries, and pricing/invoicing issues or concerns • Manage the customer order process from entry to delivery • Serve as the primary point of contact for customers and ensure a seamless customer experience • Collaborate with cross-functional teams to deliver exceptional service

🎯 Requirements

• Bachelor's degree or higher from an accredited institution, completed and verified prior to start, OR high school diploma • 3–6 years of Customer Service experience in a private, public, government, or military environment • Previous/current Healthcare Customer Service Experience preferred • ERP system experience preferred • Cross-functional project leadership experience preferred • Self-motivated and able to work effectively in cross-functional groups and with internal and external customers • Ability to resolve conflicts effectively and take initiative to resolve issues before they become problems • Ability to work Monday through Friday during hours based on the US Central Time Zone

🏖️ Benefits

• Flexible working hours and remote work options • Opportunities for professional growth and development • A collaborative and inclusive work environment • The chance to work on impactful projects with a talented team • Excellent compensation in USD • Hardware and software setup