Customer Support Representative

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $29 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Assist customers, auditors, and customer success with inquiries • Maintain expert-level knowledge of BillReview IQ software applications and system updates • Respond promptly to incoming customer calls during scheduled hours • Track, manage, and resolve customer issues within defined timelines • Build and nurture relationships with internal and external users • Identify and document software defects or change requests • Collaborate with senior team members to log and escalate issues through tracking software • Record customer interactions, troubleshooting steps, and resolutions in the CRM system • Analyze recurring issues to identify root causes and support continuous improvement • Work one late shift per week from 11:00 AM to 8:00 PM • Perform other assigned duties and travel as required

🎯 Requirements

• High school diploma or GED required • Bachelor's degree from an accredited college or university preferred • One year of customer service experience in technical support, helpdesk, or related role required, or equivalent combination of education and experience • Excellent verbal and written communication skills • Strong interpersonal skills with a customer-first mindset • Ability to troubleshoot and support users of software applications • Understanding of basic computer functions and ability to guide users through technical processes • Strong organizational, time management, and multitasking skills • Analytical and problem-solving abilities with attention to detail • Ability to research solutions, retain information, and use available tools and resources effectively • Proficiency with Microsoft Office products and general PC applications • Ability to work independently and collaboratively in a team environment • Adaptable, resourceful, and flexible approach to work • Ability to meet or exceed performance competencies • Availability to work one late shift (11:00 AM–8:00 PM) per week

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) and matching • PTO • Disability insurance • Life insurance • Employee assistance • Flexible spending or health savings account • Other additional voluntary benefits • Work-life balance • Reasonable accommodations when applicable and appropriate