Bilingual Customer Service Representative

🕒 August 10

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Globe Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $250M Post-IPO Debt - Globe Life on 2024-08

Consulting • Healthcare • Insurance

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

📋 Description

• Answer and return calls from policyholders and agents effectively and professionally • Address customer complaints and determine appropriate solutions • Process daily requests from agents and policyholders with high accuracy • Participate in ongoing training on products and processes within the customer service department • Assist with daily workflow and processing distribution by scanning and indexing to OnBase • Answer policy questions and solve problems by phone and email in English and Spanish • Assist with distribution and mailing of outgoing letters generated by the customer service team • Monitor trends, issues, or potential fraud and assist with agent practice investigations • Assist with complaint research, follow-up, and resolution • Complete assigned projects within planned timeframes

🎯 Requirements

• High School Diploma or equivalent • 1-2 years’ customer service experience required • Must be fluent in English and Spanish • High level of integrity, confidentiality, flexibility, and support of management • Excellent analytical skills and attention to detail • Ability to handle and prioritize multiple tasks and meet deadlines • Ability to work well under pressure • Positive and helpful attitude • Team player who can also work independently • Proficiency in Microsoft Word and Excel helpful • Reliable and predictable attendance of the assigned shift • Ability to work full time and/or part time based on position specifications

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution • Comprehensive health, dental, and vision insurance plans • Robust life insurance benefits • Retirement plans, including company-matched 401k and pension plan • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals • Company-paid counseling for mental health, stress management, and work-life balance • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets