IT Support Specialist

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FORM │ Virtual obesity medicine clinic

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

📡 Telecommunications

💰 Series A on 2021-04

Healthcare Insurance • Wellness • Telecommunications

FORM is a virtual obesity medicine clinic that offers personalized, science-based weight loss programs. Patients have access to a Board-certified weight loss physician and a Registered Dietitian to develop a tailored plan that encompasses behavioral health, nutrition, physical activity, and FDA-approved medications, if appropriate. Utilizing the Form Health app, patients can engage in frequent video visits, message their Care Team, and monitor their progress. FORM partners with employers, health plans, and health providers to offer comprehensive obesity care. Their services are covered by national health insurance plans, including Medicare, focusing on a healthier future for their clients.

📋 Description

• Provide outstanding Tier 1 and Tier 2 technical support through our IT service desk, delivering a friendly, professional, and customer-first experience. • Troubleshoot hardware, software, identity, endpoint, and SaaS application issues from initial request through resolution. • Manage and prioritize support requests to ensure timely resolution and a positive employee experience. • Communicate clearly with employees, keeping them informed throughout the support process and ensuring a positive support experience. • Escalate complex issues when appropriate while maintaining ownership and follow-through. • Deliver a seamless onboarding and offboarding experience by preparing user accounts, devices, software access, and ensuring employees are set up for success from day one through their last day. • Provision, modify, and deprovision employee accounts across a variety of cloud applications. • Support identity and access management, including password resets, Multi-Factor Authentication (MFA), and Single Sign-On (SSO). • Manage user groups, application access, and permissions following security best practices. • Ensure employees have the appropriate access to perform their roles while maintaining compliance with company policies. • Prepare, configure, deploy, and support company-issued laptops and peripherals. • Troubleshoot endpoint issues and coordinate hardware replacements or repairs as needed. • Maintain accurate IT asset inventory and support equipment logistics for remote employees. • Administer and support a broad portfolio of cloud-based business applications, including collaboration, productivity, communication, and operational platforms. • Assist with user provisioning, licensing, permissions, and basic application configuration. • Troubleshoot user access issues and support application integrations. • Create and maintain internal documentation and knowledge base articles to improve self-service and team efficiency. • Identify opportunities to improve IT processes, automate repetitive tasks, and enhance the employee support experience. • Support IT initiatives and projects, including new application deployments, system rollouts, process improvements, and automation. • Partner with teammates to improve onboarding, documentation, and operational workflows. • Stay current on emerging technologies and industry best practices to continually improve the IT environment.

🎯 Requirements

• 3+ years of experience in IT support, Help Desk, or IT administration in a cloud-first environment • Experience supporting Google Workspace, Okta, or similar identity and collaboration platforms • Experience supporting macOS devices in a business environment • Strong troubleshooting skills across hardware, software, identity, endpoints, and cloud applications • Familiarity with identity and access management concepts, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and user lifecycle management • Excellent communication and customer service skills with a passion for helping others • Strong organizational skills with the ability to manage multiple priorities in a fast-paced, remote environment • Experience supporting a distributed or remote workforce is preferred • Experience in a healthcare, HIPAA, or SOC 2 environment is a plus

🏖️ Benefits

• Competitive salary and equity in a high growth start-up • Comprehensive health benefits (medical, dental, vision) • 401k program • Flexible work schedules and paid time off • Paid parental leave