Bilingual Care Support Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fort Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🧘 Wellness

Consulting • Healthcare • Wellness

Fort Health is a telehealth provider specializing in mental health care for children and young adults (ages 4–24). The company offers insurance-covered online therapy, psychiatry, and parent coaching, with rapid appointment availability and partnerships with primary care providers and schools to streamline referrals and coordination. Fort Health provides educational resources and webinars addressing youth mental health disparities and operates in-network with commercial plans in several U. S. states.

📋 Description

• Deliver compassionate, timely, and solution-focused customer service to patients, families, referral partners, and providers • Respond to incoming calls from families, parents, pediatrician partners, and provider offices • Use the EHR system and patient-facing application to register patients, schedule and reschedule appointments, verify insurance, and provide basic EHR support • Collaborate with therapists and psychiatrists to coordinate appointments and gather required documentation • Follow through on patient requests to ensure timely resolution and a seamless patient experience • Identify and implement process improvements with team members • Document business processes and SOPs • Make outbound calls to pediatric offices, patients, and other stakeholders • Manage phone, email, fax, and mail inquiries with accurate documentation and timely follow-up • Perform additional administrative duties and projects as assigned • Report directly to the Senior Care Operations Manager

🎯 Requirements

• 2+ years of experience in a physical or virtual provider office (MD) as part of a Care Support Coordinator team required • Experience in pediatric or behavioral health settings strongly preferred • Experience answering phones, communicating with patients and families, verifying insurance coverage, registering patients, and scheduling/rescheduling appointments within an EHR system required • Experience coordinating with clinicians in a healthcare setting to support patient care needs required • Strong knowledge of HIPAA-compliant patient communication protocols highly desired • Experience documenting workflows and standard operating procedures (SOPs) strongly desired • Private, enclosed workspace required to maintain confidentiality during work hours • Proficiency with Gmail, Google Workspace (Docs, Sheets), and Microsoft Office Suite (Word, Excel) required • Ability to quickly learn new software systems • Excellent verbal and written communication skills in English and Spanish required • Bilingual in Spanish required • Ability to thrive in a fast-paced environment, manage multiple tasks effectively, and adapt to frequent changes

🏖️ Benefits

• Company shut-down between Christmas and New Years Day • 100% remote work environment • Meaningful touchpoints with the team • Collaborative and supportive work environment • Continuous learning culture • Professional development opportunities