Customer Care Specialist

Job not on LinkedIn

🕒 May 29

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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ForTec Medical

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

⚕️ Healthcare Insurance

☁️ SaaS

🔧 Hardware

Healthcare Insurance • SaaS • Hardware

ForTec Medical is dedicated to improving patient health and healthcare by delivering innovative surgical technologies on demand. Established over 35 years ago, ForTec mobilizes surgical technologies including a comprehensive range of lasers to hospitals, surgery centers, and physician offices as needed. The company operates on a pay-per-use model, allowing healthcare providers to access the latest surgical technology without expensive capital investments or technology obsolescence worries. ForTec is renowned for its highly trained clinical technology specialists who ensure safe operation and support during medical procedures. Originally founded in Northeast Ohio, ForTec has expanded with service centers across the contiguous United States, offering their distinctive service excellence to improve the lives of patients nationwide. The company serves a diverse range of specialties including aesthetic surgery, ENT, general surgery, and more.

📋 Description

• Performs customer scheduling functions via high-volume customer phone calls, emails, and online scheduling requests. • Communicates with team members regarding schedule additions/changes • Communicates with hospital staff and/or doctors regarding schedule additions/changes • Enters and updates work orders within an online scheduling system • Updates customer notes in CRM system • Conducts confirmation calls

🎯 Requirements

• Experience working in a high volume call center environment • Scheduling experience • Strong customer service skills • Professional phone demeanor • Works well under pressure during high volume calls • Problem solving skills • Ability to adapt to urgent priorities • Ability to resolve scheduling conflicts quickly • Ability to work independently with minimal supervision • Strong attention to detail • Ability to multi-task • Thrives in a team culture environment • Computer proficiency in Microsoft Office applications • Previous CRM experience helpful • Dependable.

🏖️ Benefits

• Competitive hourly rate • Independent working atmosphere. Build relations with physicians and medical professionals at multiple medical facilities. • Train with the top medical technologies. • 401k plan with generous company match (to qualified employees). • Medical, dental, vision, disability, and life insurance. • Health and Wellness Rewards Program. • Generous PTO allowance.