Customer Service Agent

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🕒 May 28

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Logo of Pool Scouts

Pool Scouts

11 - 50 employees

👥 B2C

🤝 B2B

B2C • B2B

Pool Scouts is a franchised pool service company that offers turnkey, home-based business ownership opportunities for pool maintenance and care. The brand emphasizes recurring residential revenue, protected local territories, low initial investment, and franchisee support including marketing, training, and operational systems. As part of Buzz Franchise Brands, Pool Scouts positions itself as a national leader in the professional pool service market with franchise growth, territory availability, and strong corporate backing.

📋 Description

• Sell initial and recurring service to residential pool owners via inbound calls • Proactively engage existing customer base via outbound calls • Provide excellent customer service to existing and new customers • Manage customer work orders, invoicing and billing via business management software • Manage technicians, service schedules, and vehicle routing • Manage inventory of materials and chemicals • Oversee financial aspects of local business • Represent business in some local marketing capacities

🎯 Requirements

• A Sales-focused individual with experience • Excellent customer service and communication skills • Computer savvy with strong software user skills • Positive can-do attitude • Highly organized with strong attention to detail • Ability to manage a team of technicians • Familiarity with Profit & Loss statements, and comfortable with numbers

🏖️ Benefits

• Competitive pay • Advancement opportunities, including year-round employment • On-the-job training so you’re fully equipped to service customers. • Lots of time outdoors! • Great work culture that rewards hard work through an incentive structure • Additional job perks such as team meals and celebrations for special occasions

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