Strategic Account Manager

Job not on LinkedIn

🔥 5 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fortified Data

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2002

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

Fortified Data is a leading database managed service provider (MSP) that delivers 24/7 Remote DBA services, emergency and on-demand DBA support, and comprehensive database consulting. They specialize in database management, performance tuning, migrations and modernization across SQL Server, MySQL, PostgreSQL, and Oracle, and provide cloud database solutions (AWS, Azure, Google Cloud), database assessments, business intelligence, and strategic database architecture. Fortified Data serves regulated and data-sensitive industries such as financial services, healthcare, education, insurance, retail, and sports/entertainment, emphasizing proactive maintenance, performance optimization, and concierge-style, B2B-focused consulting and managed services.

📋 Description

• Own the relationship and overall client experience for a portfolio of Managed Services clients • Build understanding of each client’s database environment, service coverage, incidents, and planned changes using Zendesk, HubSpot, and POD-team conversations • Lead regular business reviews connecting service activity and technical findings to client outcomes • Identify and develop expansion opportunities, including higher service tiers, additional managed services, Professional Services projects, and Assessments • Partner with POD Leaders, Professional Services consultants, and the Principal Solutions Architect to develop clear proposals • Ensure clients understand service-tier inclusions and route out-of-scope requests to on-demand hours or scoped projects • Monitor ticket trends, hours usage, satisfaction feedback, leadership changes, and renewal risk • Serve as escalation point for client service concerns and coordinate resolutions with Managed Services leadership • Coordinate onboarding and project handoffs with the Project Management Office • Keep partner contacts informed on shared accounts • Maintain client interactions, opportunities, renewals, and forecasts in HubSpot • Stay current on database and cloud platform trends, including migration, end-of-support dates, and AI readiness • Use AI tools and automation for account research, meeting preparation, and reporting • Work with Client Success, Managed Services POD Leaders, Professional Services, Project Management Office, sales, and marketing

🎯 Requirements

• Five or more years in account management or client success at a managed services provider or comparable recurring service organization, owning a portfolio of contracted recurring revenue clients through renewal • Technical fluency gained through prior work managing or selling database, cloud, infrastructure, or managed services offerings • Demonstrated success retaining clients through renewal and growing revenue within existing accounts • Experience leading business reviews and presenting to IT leaders, including IT directors, CIOs, and CTOs • Understanding of recurring services economics, including managed services renewals and expansion versus one-time project sales • Proficiency with a CRM, preferably HubSpot, and accurate pipeline and forecast management • Strong written and verbal communication, with ability to explain technical topics clearly to non-technical audiences • Ability to work independently in a remote environment and manage many client relationships at once • Eligible candidates must provide evidence of legal working status for any employer in the U.S. • Ability to complete Microsoft Azure Fundamentals (AZ-900) or Azure Data Fundamentals (DP-900) within the first six months if not already held • Preferred: experience in database services, data platforms, or Microsoft partner ecosystem • Preferred: current Microsoft certification such as AZ-900 or DP-900, or comparable AWS or Google Cloud fundamentals certification • Preferred: prior technical role such as support engineer, systems administrator, or database administrator • Preferred: partner and channel sales experience • Preferred: familiarity with Zendesk, Microsoft Teams, and Slack • Preferred: experience using AI tools to improve client success or sales workflows • Preferred: bachelor’s degree in business, marketing, information technology, or related field, or equivalent professional experience

🏖️ Benefits

• Competitive compensation • Comprehensive health benefits • Retirement plan • Fully remote US-based role • Healthy work-life balance • Fortified Data support for completing AZ-900 or DP-900 certification