Facilities Coordinator

Job not on LinkedIn

🕒 May 21

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Enterprise • Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Resolve Issues: Address and resolve customer concerns promptly to maintain satisfaction and service continuity. • Build Relationships: Foster long-term engagement through proactive communication and trust. • Provide Proactive Support: Anticipate needs and prevent issues before they escalate. • Monitor Performance: Track usage and satisfaction metrics to ensure customers gain maximum value. • Share Best Practices: Educate customers and providers on ServiceChannel applications. • Identify System Issues: Report technical issues to the development team for resolution. • Review Costs: Analyze work orders for cost-saving opportunities (e.g., warranties, landlord coverage). • Support Projects: Assist with customer-facing initiatives and special projects. • Manage Emergencies: Monitor emergency work orders and ensure timely resolution. • Lead Reviews: Conduct quarterly business reviews and regular operations meetings with customers. • Collaborate: Work cross-functionally to support internal and external initiatives.

🎯 Requirements

• 1–3 years of experience in facilities work order management (Restaurant, Hospitality, Medical/Veterinary, or Retail). • Strong customer relationship management skills with a track record of high satisfaction. • Proficiency in Microsoft Excel and PowerPoint. • Excellent verbal and written communication skills in English. • Ability to work independently in a remote environment with strong organizational and time management skills. • Analytical mindset for reviewing data and identifying cost-saving opportunities. • Adaptability and openness to feedback; comfortable with process updates. • High attention to detail and accuracy. • Comfortable being on camera for virtual meetings. • High School Diploma or GED. • Preferred Skills & Experience: Bachelor's degree in business administration, facilities management, customer service, or related field. • Experience with facilities management software (e.g., ServiceChannel) and CRM tools (Salesforce, Gainsight).

🏖️ Benefits

• Comprehensive Benefits: Medical, dental, and vision insurance; life insurance. • Retirement Savings: 401(k) with company match. • Flexible Time Off: Generous PTO policy. • Paid Parental Leave: Support for growing families. • Remote Work Flexibility: Work from home with occasional schedule adjustments.