Quality Specialist II

🕒 May 19

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

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True Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1977

🤝 Non-profit

🌍 Social Impact

🧘 Wellness

Non-profit • Social Impact • Wellness

True Health is a Federally Qualified Health Center (FQHC) and community health provider operating multiple clinics across Central Florida that offers primary care, behavioral health, dental, OB/GYN, pediatrics, pharmacy services, podiatry, weight-loss programs, telehealth, and clinical support services. As a nonprofit community health center (Central Florida Family Health Center, Inc. dba True Health) it provides accessible, patient-centered care with same-day and walk-in options, on-site pharmacies, and programs for underserved populations under federal health center and FTCA programs.

📋 Description

• Plan with the patient, family/caregiver, primary care provider, support staff, payers, and the community resources, to maximize healthcare responses, quality, and cost-effective outcomes. • Facilitate communication and coordination between members of the healthcare team, involve the patient in the decision-making process to minimize fragmentation in the services. • Educate the patient, family or caregiver, and members of the healthcare delivery team about treatment options, community resources, psychosocial concerns, care coordination, etc., so that timely and informed decisions can be made. • Empower the patient to problem-solve by exploring options of care, when available, and alternative plans, when necessary, to achieve desired outcomes. • Encourage the appropriate use of healthcare services and strive to improve quality of care and maintain cost effectiveness on a case-by-case basis. • Assist the patient in the safe transitioning of care to the next most appropriate level. • Strive to promote patient self-advocacy and self-determination. • Attending monthly meetings with insurance payers to have a consistent line of communication open and assist with setting goals for quality improvement. • Work on projects as assigned based on priorities received from insurance companies and internal quality metrics. • Stay involved and active with quality improvement activities. • Conduct chart audits to determine quality compliance and documentation opportunities • Proficient in clinical knowledge to aid other non-clinical colleagues with closing care gaps as needed. • Other projects/duties as assigned

🎯 Requirements

• Current Florida LPN License, active and in good standing, preferred • Certified Medical Assistant active and in good standing, considered • One (1) year minimum experience in Clinical Care Coordination • One (1) year minimum experience with an EHR • One (1) year experience in Quality &/or HEDIS • Expierence working in the clinical environment such as provider office • Computer competency is required • Bilingual is a plus (English/Spanish) • Must be a collaborator but able to work independently • Excellent spoken and written communications skills • Must have reliable transportation

🏖️ Benefits

• This is a remote position