Implementation Specialist – Professional Services

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🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Enterprise • Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Develop in-depth understanding of the Censis product suite; a SaaS based end to end solution. This includes CensiTrac, LoanerLink, ScopeTrac, and CensiTrac Analytics Modules. • Develops implementation strategies; identifies and evaluates installation problems. • Trains clients on all features and benefits of Censis products. • Builds enthusiasm and excitement for the product. • Provides demonstrations and in-services as needed at client sites and virtually. • Completes training checklists, daily reports and implementation reports needed during implementation. • Participates in software upgrade training. • Identifies installation problems, software bugs and /or necessary software modifications to Product Development. • May assist with installing and uninstalling hardware during operational readiness validations. This may require the ability to physically lift up to 25 lbs. • Establishes and maintains client satisfaction during the implementation training process. • Actively participates in any project task required. • Responsible for maintaining expertise in hardware installation and/or troubleshooting including but not limited to PC’s, printers, label printers, scanners, PDA’s, etc. • Proactively learns new features for all Censis products. • Demonstrates great attention to detail in the building container definitions. • Competent in both electrochemical and laser marking technologies; mark and identify/commission instruments. • Demonstrates competence in Adobe, Word, and Excel to convert and/or prepare customer count sheet data for upload. • Completes annual performance review. • Completes performance and development goals. • Internal Support of other Departments as required/assigned; performs other duties as required. • May be required to work weekend or overnight shifts.

🎯 Requirements

• Exceptional presentation and communication skills. • Familiarity and ease with computer systems. • Well organized and detail oriented. • Self-Motivated individual. • Experience with Microsoft Office Applications. • Certified in Sterile Processing. • Experience implementing systems in healthcare environments. • 1-2 years Sterile Processing or healthcare experience with knowledge of Surgical instruments nomenclature. • Experience with Salesforce and/or other project management software.

🏖️ Benefits

• Travel requirement up to 75%. This includes travel to different facilities on a weekly basis from Monday to Friday.