Program Manager – Authorized Service Provider

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Equity on 2020-03

Healthcare • Manufacturing • Logistics

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Own the ASP performance assessment cadence, including quarterly, annual, and trigger-based assessments • Evaluate and prioritize new ASP markets using country-level revenue and opportunity modeling • Score and qualify new ASP candidates using the standard qualification scorecard and Phase 1 audit checklist • Manage royalty structure selection and reconciliation across the existing ASP portfolio • Own product tier authorization decisions and reassess them at each quarterly review • Monitor SLA and turnaround-time performance and loaner pool health across Tier 2/3 escalations • Maintain and report on the ASP KPI dashboard, including service volume, revenue versus plan, customer satisfaction, and certification status • Lead or coordinate process-improvement initiatives affecting the ASP network • Serve as the primary relationship owner for escalated ASP or end-customer issues involving ASP-delivered service • Manage the day-to-day health, growth, and performance governance of Fluke Health Solutions' global Authorized Service Provider network • Identify and prioritize new markets, qualify and onboard ASPs, manage royalty and product-tier authorization structures, and run ongoing performance governance • Report to the Global Service Sales Leader within Global Service Sales

🎯 Requirements

• Bachelor's degree in Business, Engineering, Life Sciences, or a related field, or equivalent professional experience • 3-5+ years of experience in channel/partner management, service operations, or program management • Medical device, biomedical, or technical equipment industry experience strongly preferred • Experience managing partner performance against SLAs, KPIs, or contractual scorecards • Strong financial and analytical skills, including revenue models, royalty structures, and ROI/breakeven analysis • Excellent relationship management and cross-cultural communication skills • Proficiency with Excel/spreadsheet-based analysis tools • Experience with CRM or partner management platforms is a plus • Experience with biomedical test equipment, calibration standards (ISO 17025), or quality systems (ISO 9001/13485) preferred • Experience running or participating in Kaizen/continuous-improvement events preferred • Prior experience managing international distributor, dealer, or service-partner networks preferred • Familiarity with royalty or licensing-based partner compensation models preferred

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations for applicants with disabilities • Limitless learning and growth culture • Professional growth and development opportunities are emphasized