Professional Services Consultant I

🔥 5 minutes ago

🌵 Arizona, Connecticut, +5 more states – Remote

🌵 Arizona – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fortra

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

💰 Private equity on 2021-06

Cybersecurity • SaaS • B2B

Fortra is a cybersecurity company that provides data-centric security solutions to help organizations discover, classify, and protect sensitive data across endpoints, networks, and cloud environments. Its product portfolio includes cloud data protection, data classification, data loss prevention, brand protection (domain monitoring, phishing protection, social media monitoring, dark web monitoring), offensive security and penetration-testing tools, secure file transfer, managed security and compliance services, and solutions to support safe AI adoption. Fortra primarily serves enterprise and B2B customers across regulated industries to reduce exposure risk, prevent breaches, and strengthen cyber posture.

📋 Description

• Work closely with cross-functional teams and directly with customers to deploy Fortra’s software solutions • Deliver customer training on product features and functionality • Deliver professional services supporting product implementations and customer outcomes • Train and enable Fortra business partners to deliver technical services and customer support • Conduct product demonstrations and proof-of-concept engagements for prospective customers • Assess customer training and consulting needs • Partner with Sales to develop quotes and Statements of Work for services engagements • Support and enhance the Customer Lifecycle process • Identify opportunities to improve the customer experience • Provide product feedback and enhancement recommendations to the R&D team • Travel regionally as needed, less than 20%, for customer implementations and software deployments • Occasionally work outside normal business hours to support customer requirements • Create and maintain knowledge base articles, technical tips, and best practices • Adhere to Fortra policies and procedures • Demonstrate integrity, honesty, professionalism, and customer service in interactions with employees, prospects, partners, and customers

🎯 Requirements

• Experience with Managed File Transfer (MFT) products and/or scripting • Programming experience • CISSP or other cybersecurity certifications • Experience with Linux and Windows environments; IBM platform experience is a plus • Cloud platform experience, including AWS, Microsoft Azure, and/or Google Cloud Platform (GCP) • Containerization experience, such as Docker • SQL experience, including proficiency with Microsoft SQL Server, MySQL, PostgreSQL, and DB2 • Strong analytical skills with the ability to interpret data and provide actionable insights and recommendations • Excellent organizational, written, and verbal communication skills • Experience collaborating with internal stakeholders, including Development, Support, Sales, Pre-Sales, and Project Management teams • Experience collaborating with external stakeholders such as IT Managers, System Administrators, Project Leaders, and Project Managers • Proven ability to work effectively in collaborative team environments and contribute to shared goals and business objectives • Extensive travel availability and occasional work outside normal business hours as required • Full-time exempt employment

🏖️ Benefits

• Competitive benefits and salaries • Personal and professional development opportunities • Flexible work arrangements • Health, dental, and vision coverage as of hire • Immediate enrollment in 401(k), HSA, and FSA plans • Flexible PTO policy • Tuition and personal enrichment reimbursement • Option to enroll in ID Theft Protection Program • Holistic wellbeing perks • Full-time exempt employee benefits package