Associate Implementation Consultant – Strategic Advancement Focus

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🔥 0 minutes ago

🦬 Montana – Remote

🦬 Montana – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

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Foundant Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Our mission is to maximize the impact of the philanthropic community.

📋 Description

• Directly support the successful end-to-end implementation of Foundant software solutions to new clients through effective teamwork, collaboration, and client engagement • Develop and maintain expert knowledge of Foundant software products • Provide clients with guidance on nonprofit sector practices • Train new clients how to utilize Foundant software products • Assist new clients in the configuration of their Foundant software products ensuring the most efficient business process workflows are implemented to provide the greatest business value to the new client • Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution • Follow up on tasks and projects arising from client interactions • Support the migration of client’s historical data from multiple sources into Foundant software • Provide clients with guidance on best practices on how to use Foundant’s solutions to support their constituency management functions • Assist clients in identifying and implementing functionality within Foundant’s solutions to support the client’s goals for community impact and engagement with all constituent audiences • Other duties as assigned.

🎯 Requirements

• At least one year in philanthropy (grantmaking, scholarship making, fund accounting, or donor relations preferred) OR client and/or customer service in an SaaS company and/or related industry • Ability to identify and adjust training to client learning styles • Strong technical aptitude and ability to learn software programs and analyze data • Exceptional client satisfaction driven approach • Keen attention to detail for accuracy to deliver on internal and external customer requirements • Excellent verbal and written communication skills to effectively communicate with internal and external stakeholders • Excellent time management skills to handle multiple, concurrent tasks and deadlines • Experience with embracing change in a high-growth environment • Ability to travel occasionally (approximately 10%) • Demonstrated experience with Microsoft Excel • Bachelor’s degree in related field preferred but not required • Prior philanthropic experience preferred but not required.

🏖️ Benefits

• Competitive salary and benefits • Tuition and lifestyle reimbursements • Bespoke mindfulness and fitness initiatives • Flexible PTO policy