IT Systems Implementation Engineer

🕒 June 27

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Benchmark Gensuite®

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Benchmark Gensuite® is an AI-forward, enterprise SaaS platform that provides integrated Environment, Health & Safety (EHS), sustainability, compliance, and quality management solutions. The platform delivers modules for incident management, inspections, CAPA, regulatory and chemical management, environmental and sustainability reporting, product stewardship, and operational safety — with embedded AI (Genny AI) and mobile/IoT integrations to automate reporting, risk assessment, and field workflows for large organizations and global enterprises.

📋 Description

• Serve as the primary technical implementation contact for Subscriber IT teams across integration, analytics, and AI deployment engagements • Lead technical discovery sessions to elicit, document, and validate integration and automation requirements • Build trusted working relationships with Subscriber stakeholders ranging from IT managers and system administrators to enterprise architects • Translate complex, ambiguous customer requirements into clear and actionable engineering specifications • Own end-to-end delivery of systems integration projects including HR data synchronization, Single Sign-On (SSO/SAML/SCIM) implementations, application-specific data migrations, and API-driven record updates • Design and document data mapping specifications, API integration flows, and system architecture diagrams • Configure, test, and validate integrations in collaboration with Subscriber IT teams and internal Engineering • Troubleshoot integration failures, data discrepancies, and connectivity issues across implementation phases • Manage project scope, timelines, risks, and stakeholder communications across concurrent Subscriber engagements • Partner with internal Engineering and Product teams to implement Agentic AI capabilities within subscriber instances • Engage Subscriber IT teams to assess workflow automation opportunities and define requirements for AI agent implementations • Maintain comprehensive project documentation including requirements specs, integration design documents, test plans, and go-live runbooks • Provide structured feedback to Product and Engineering teams based on Subscriber implementation experiences

🎯 Requirements

• 3–5 years of experience in a systems implementation, solutions engineering, IT integration, or technical consulting role • Solid working knowledge of systems integration concepts, RESTful APIs, webhooks, and data workflow design • Hands-on experience with one or more of the following: SSO/SAML/SCIM protocols, HRIS platform integrations (e.g., Workday, ADP, SAP SuccessFactors), ETL pipelines, or enterprise data migration projects • Experience deploying or configuring AI-driven automation within enterprise SaaS platforms • Demonstrated ability to lead technical conversations and communicate complex concepts clearly to both technical and non-technical audiences • Proven ability to manage multiple concurrent customer-facing implementation projects with competing timelines • Strong documentation skills—comfortable producing requirements specs, data maps, API specs, and integration design artifacts • Proficiency with project tracking and collaboration tools such as Jira, Confluence, Asana, or equivalent

🏖️ Benefits

• annual bonus programs • regular team-building events • off-cycle reviews to recognize excellent performers • engaging team activities including happy hours and exciting virtual events • active encouragement to connect and build a strong, supportive rapport • team member networks such as the Respect for Diversity Group and the Sustainability Group