Software Engineer – Customer Escalations, C++

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $120k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Omnissa

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Enterprise • Healthcare

Omnissa is a tech company that offers an AI-driven digital work platform designed to enhance employee experiences and streamline IT operations. Their solutions include unified endpoint management, virtual desktops and applications, and security compliance, aiming to empower a productive workforce across various industries such as healthcare, financial services, and retail. Omnissa's innovative approach provides secure, cloud-native solutions that adapt to the evolving needs of businesses and their employees.

📋 Description

• Troubleshoot and resolve customer issues across our products, including analyzing logs, reproducing issues, and collaborating with internal engineering teams when escalation is needed • Communicate solutions clearly and professionally, adapting explanations to each customer’s technical level • Document findings, including troubleshooting steps, root cause summaries, and knowledge‑base content to support self‑service • Collaborate cross‑functionally with Product, Engineering, and QA to ensure customer issues are understood and resolved efficiently • Advocate for the customer by identifying patterns in reported issues and recommending product improvements • Participate in on‑call rotations (if applicable) to ensure timely support coverage • Collaborate effectively with development, QA, automation, and product teams to deliver engineering solutions • Identify and drive supportability improvements for products, tools, and processes • Participate in technical reviews, contributing to a culture of engineering excellence and high ownership

🎯 Requirements

• 3-5 years of experience in software engineering with a strong focus on customer engineering and support • Expertise in architecting, designing, and debugging enterprise software or cloud services using C++ • Must be U.S. citizen residing on U.S. soil • Proven experience performing root-cause analysis and implementing solutions in high-performance, scalable systems • Hands-on proficiency in Python and PowerShell for automation and data analysis • Knowledge of profiling and debugging tools (e.g., Win DBG, WireShark) • Experience with virtualization/cloud environments (vSphere, AWS, Azure) • Experience installing/configuring Windows and/or Linux OS, Active Directory, DNS • Experience in customer-facing problem solving • Familiarity with DevOps, Agile, and CI/CD practices and tools (Git, Perforce, JIRA, Jenkins) is preferred

🏖️ Benefits

• employee ownership • health insurance • 401k with matching contributions • disability insurance • paid-time off • growth opportunities • corporate bonus program