Manager, Professional Services

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🦬 Montana – Remote

🦬 Montana – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Foundant Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Our mission is to maximize the impact of the philanthropic community.

📋 Description

• The Manager of Professional Services leads a team comprised of multiple functional areas, including Project Managers, Consultants, and Data Migration Specialists in the successful delivery of software solutions and services. • You will manage customer engagements with the goal of optimizing adoption of Foundant products and driving customer experience satisfaction. • Own transforming the unique possibilities of Foundant software to maximize the client’s investment. • Take ownership of the successful end-to-end implementation of Foundant software solutions to new clients through effective team leadership, collaboration, and client engagement. • Effectively manage an assigned portfolio of new clients through key performance indicators, active client engagement, and client health monitoring through implementation. • Meet company-assigned profit and revenue targets through effective project delivery and team member utilization. • Ensure implementations are delivered within scope, budget, and time constraints, and that deliverables are of the highest quality. • Establish, document, measure, and quality check processes to ensure efficient and repeatable operations. • Serve as a collaborative owner in confirming effective client handoffs from Sales to Professional Services and from Professional Services to Client Success and Client Support teams. • Remove impediments and relentlessly improve operations and workflows for your team. • Manage the business by looking 3–6+ months in advance, proactively assessing and planning team resourcing needs and implementation schedules. • Collaborate with management to ensure ongoing alignment and goal achievement, communicate issues, raise visibility, and address concerns and questions in a timely manner. • Collaborate with cross-departmental and cross-organizational leaders to ensure ongoing alignment across shared tools, discuss and align on goals related to process improvements or tool changes, and support effective and open lines of communication. • Lead and inspire your team, ensuring all assigned team members have a solid understanding of client business objectives and the plans in place to attain those objectives. • Manage a team for best-in-class delivery, implementation, and consulting skills as well as in-depth product knowledge, and provide the necessary training to excel. • Own training and onboarding, performance management, and inter-team relationships. • Oversee and execute day-to-day operations, supporting daily needs from team members including questions and problem-solving opportunities. • Motivate, develop, and coach team members on their continued growth and professional development through regular one-on-one meetings; recognize and utilize strengths of team members and provide recognition as appropriate. • Ensure appropriate staffing levels are in place with the right set of skills.

🎯 Requirements

• 5+ years’ experience in Client Delivery, Professional Services, or related fields • 2+ years of direct staff management or leadership of more than 10 team members • Experience with change management • Prior experience leading the scoping and delivery of technology services engagements, including project and engagement management • Familiarity with Customer and project management software tools such as Salesforce and Rocketlane • Familiarity with distance learning tools such as Zoom, Teams, or other LMS-type software • Ability to demonstrate a leadership style supported by clear strategies with a strong focus on results while keeping people management and collaboration at the heart of every interaction • Strong strategic thinking abilities and demonstrated success leading teams in executing established strategies • Exceptional customer satisfaction-driven approach • Keen attention to detail for accuracy to deliver on internal and external customer requirements with a time-sensitive approach • Excellent verbal and written communication skills • Excellent time management skills to handle multiple, concurrent tasks and deadlines • Strong technical aptitude and ability to learn software programs.

🏖️ Benefits

• Competitive salary and benefits, including tuition, and lifestyle reimbursements • Bespoke mindfulness and fitness initiatives • Flexible PTO policy • Employee recognition programs