VP, Client Experience

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Foundant Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 Non-profit

💊 Pharmaceuticals

Non-profit • Pharmaceuticals

Foundant Technologies is a company dedicated to maximizing the impact of the philanthropic community through specialized software solutions. Their offerings include grant management software tailored for nonprofits, foundations, and community foundations. Foundant focuses on providing user-aligned cloud technology and exceptional service to help funders and grantseekers streamline their operations and dedicate more time to their missions.

📋 Description

• Own SmartSimple's client experience end to end across Professional Services, Support, and Client Success • Lead SmartSimple Professional Services delivery quality, methodology, and outcomes • Coach the Professional Services leader toward a consistently strong client experience • Manage SmartSimple's partner capacity model with ReSolved and Grantbook • Own pricing models and new-service packaging for SmartSimple • Lead the shift to a consultative delivery model with client-facing implementation methodology, phased prework, and review checkpoints • Unify Professional Services, Support, and Client Success into one coherent SmartSimple client journey • Build out and lead SmartSimple's Client Success function • Define team operating and scaling models with the functional leader • Hold functions to a high delivery bar using client outcomes as the measure of success • Lead cross-functional change and alignment • Coach functional leaders across Professional Services, Support, and Client Success

🎯 Requirements

• 10+ years of experience leading Professional Services and Support functions under one leadership umbrella • Experience leading Client Success is a strong plus • Demonstrated track record building or turning around consultative delivery models for a technical, platform-based product • Experience managing complex partner or channel relationships, including capacity planning and negotiating commercial terms • Nonprofit/grants technology or similarly complex vertical SaaS experience strongly preferred • Must be legally eligible to work in the United States or Canada

🏖️ Benefits

• Competitive salary and benefits • Tuition reimbursements • Lifestyle reimbursements • Bespoke mindfulness initiatives • Fitness initiatives • Flexible PTO policy • Professional and personal development opportunities • Cross-team collaboration and exposure to diverse ideas, expertise, and projects • Career growth opportunities and internal mobility • Autonomy and responsibility • Employee recognition • Workplace accommodations throughout the interview and employment process