Senior Manager, Enterprise Technology

Job not on LinkedIn

🕒 May 12

🏢🏡 Los Angeles – Hybrid

💵 $128k - $180k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Fox Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1986

📱 Media

💰 $1.2G Post-IPO Debt on 2020-04

Media

Fox Corporation is a leading media and entertainment company known for producing and distributing content through some of the world’s most valued brands, including FOX News Media, FOX Sports, FOX Entertainment, and FOX Television Stations. The company also operates streaming services such as Tubi and sports streaming service Venu Sports. Fox Corporation offers a variety of internships and programs, providing real-world project experience. With a strong presence in news, sports, and entertainment, Fox Corporation is a significant player in the media landscape.

📋 Description

• Lead, coach, develop, and performance manage a distributed team of 15+ on-site IT technicians across multiple station locations • Establish and drive a consistent support model across sites, including ticket handling, escalation paths, documentation standards, service expectations, and communication practices • Serve as a senior point of escalation for complex, high-impact, or business-critical technical issues • Partner closely with Enterprise Support, Infrastructure, Network, Security, Identity, and other IT teams to ensure stations are aligned with enterprise tools, standards, and operating procedures • Partner with Media Technology, Broadcast Engineering, and station stakeholders to support and integrate broadcast-critical systems (e.g., ENPS, iNews, MAM, playout automation) across newsroom, master control, production, and related operational environments, serving as a key liaison to broadcast-adjacent teams • Oversee end-user support services across desktops, laptops, mobile devices, peripherals, printers, collaboration tools, and other local site technologies • Oversee operations and maintenance of the enterprise technology stack, including physical and virtual infrastructure (e.g., VMware, Nutanix), ensuring high availability, reliability, and performance • Strengthen incident and escalation management across station support operations, driving timely resolution and clear communication during critical events • Manage ITSM, including ticketing processes, SLA attainment, trend analysis, and continuous improvement, while designing and deploying end-to-end workflow automations across enterprise systems using modern SaaS orchestration platforms to replace manual, ticket-based processes • Build and maintain standard operating procedures, knowledge articles, site documentation, escalation matrices, and support playbooks • Coordinate local network and infrastructure support activities in partnership with enterprise teams, including remote hands support, vendor dispatch, and site-level troubleshooting • Support identity and access operations in partnership with enterprise IAM teams, including troubleshooting SSO, MFA, account access, and device readiness across platforms such as Okta, and Microsoft Entra ID • Drive asset lifecycle management across stations, including inventory accuracy, refresh planning, deployment standards, spares, recovery, and disposal • Contribute directly as a hands-on technical leader by resolving higher-complexity issues, supporting rollouts, improving workflows, and modernizing support practices across the station footprint • Manage vendor relationships and coordinate external support providers where needed • Provide regular reporting to leadership on service health, recurring issues, site trends, risks, and opportunities for improvement • Develop and manage annual capital (CapEx) and operational (OpEx) budgets, and define a multi-year technology roadmap aligned with FOX Television Stations’ business objectives

🎯 Requirements

• 8+ years of progressive experience in IT support, end-user services, IT operations, or a related function • Proven experience leading and developing technical support teams • Strong experience with end-user support and deskside support operations • Experience coordinating local infrastructure support, including servers, network connectivity, endpoint environments, and vendor-supported systems • Experience with ITSM and ticketing platforms, service metrics, SLA management, incident management, and escalation management • Demonstrated exposure to broadcast, media, television, live production, or similarly time-sensitive technical environments • Experience with enterprise identity and access platforms and device management environments, including technologies such as Okta, Duo, Microsoft Entra ID • Strong troubleshooting, prioritization, communication, and stakeholder management skills • Ability to operate successfully in a player-coach model with both leadership responsibility and hands-on technical contribution • Ability to lead through ambiguity, drive consistency across distributed teams, and build strong partnerships with both technical and business stakeholders • Willingness to travel to FOX Television Stations locations as needed

🏖️ Benefits

• medical/dental/vision • insurance • a 401(k) plan • paid time off • various benefits in accordance with applicable plan documents