Rebate Processing Specialist I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Franklin Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

⚡ Energy

💼 Consulting

☁️ SaaS

💰 Private equity on 2024-03

Energy • Consulting • SaaS

Franklin Energy is a clean energy solutions firm that helps utilities, state energy offices, contractors, and large commercial & industrial clients design, deliver, and scale energy programs and clean-energy projects. They offer strategic consulting, turnkey program delivery, product solutions, and design/build services for energy efficiency, solar PV, battery storage, EV charging, and electrification. Franklin also develops and licenses software and digital tools (NGAGE, Snugg Pro, PRAXIS, NEXUS, Smart Commerce) for program management, home energy assessments, C&I project workflows, behavioral engagement, and online commerce. The company emphasizes equitable participation, measurable savings, and integrates customer insights, field operations, and stakeholder collaboration; their reported 2025 results include 3. 7M customers served, $38. 2M in low-income incentives delivered, 1,900+ clients, and 30+ years of experience.

📋 Description

• Review, validate, and process rebate and program applications, supporting documentation, customer records, and related transactions • Determine applicant eligibility, identify discrepancies or missing information, and coordinate resolution with customers, partners, and internal teams • Provide customer support and program guidance to residential, small-business, multi-family, commercial, and trade ally participants • Explain program requirements, application processes, documentation needs, and rebate status updates • Use company, client, and partner systems to process applications, maintain records, research issues, and document customer interactions • Support multiple programs, clients, and business sectors while adapting to changing priorities and seasonal fluctuations • Maintain confidentiality when handling customer information and non-public personal information • Participate in cross-training and maintain working knowledge of assigned programs, systems, and processes • Collaborate with team members and business partners to achieve service, quality, productivity, accuracy, customer experience, and KPI objectives • Communicate performance trends, issues, status updates, and process improvement opportunities to leadership • Perform additional operational duties as assigned

🎯 Requirements

• High school diploma, GED, or equivalent required • 1-3 years of experience in customer service, administrative support, office operations, transaction processing, program administration, or related field preferred • Experience supporting customers or business partners through phone, email, chat, text, or other communication channels preferred • Strong customer service, communication, interpersonal, organizational, and time-management skills • Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail • Ability to identify, research, and resolve routine customer, application, and processing issues • Proficiency in Microsoft Office applications and ability to learn and effectively utilize applicable business systems and databases • Ability to communicate professionally and effectively across multiple communication channels • Ability to learn and apply program requirements, policies, and operational procedures • Ability to work independently and collaboratively in a team-oriented environment • Committed to diversity, equity, inclusion, and respectful workplace practices • Valid driver's license • Willingness to travel up to 5%

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Retirement benefits • Paid time off • Paid holidays • Other company-sponsored benefits and programs