Technical Project Manager

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $108k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤓 Technical Project Manager

👻 Ghost score 0%

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Franklin Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

⚡ Energy

💼 Consulting

☁️ SaaS

💰 Private equity on 2024-03

Energy • Consulting • SaaS

Franklin Energy is a clean energy solutions firm that helps utilities, state energy offices, contractors, and large commercial & industrial clients design, deliver, and scale energy programs and clean-energy projects. They offer strategic consulting, turnkey program delivery, product solutions, and design/build services for energy efficiency, solar PV, battery storage, EV charging, and electrification. Franklin also develops and licenses software and digital tools (NGAGE, Snugg Pro, PRAXIS, NEXUS, Smart Commerce) for program management, home energy assessments, C&I project workflows, behavioral engagement, and online commerce. The company emphasizes equitable participation, measurable savings, and integrates customer insights, field operations, and stakeholder collaboration; their reported 2025 results include 3. 7M customers served, $38. 2M in low-income incentives delivered, 1,900+ clients, and 30+ years of experience.

📋 Description

• Provide technical and administrative support for the SaaS Customer Engagement Platform (CEP) products and related applications supporting Franklin Energy’s service programs • Manage business clients and client offering improvement initiatives for technology delivery services • Manage requirements gathering and implementation processes for new clients • Manage client operations for the customer engagement platform customer base • Coordinate client management, program scheduling and tracking, client communications, testing assistance, and reporting • Work with developers to implement technology products and understand web, backend, and database systems • Manage account, project, risk, and budget activities • Provide technical leadership during project planning and delivery across web portals, APIs, data ingestion, reporting data management, data transfers, databases, and IT systems • Manage schedules, task assignments, resources, project/program management, and milestone reporting • Develop and maintain RAID logs • Develop technology deliverables for platform roles including Programs, CSRs, and Contractors • Collaborate with and support project managers and personnel involved in client implementations and operations • Facilitate requirements-gathering workshops and develop Business Requirements Documents (BRDs) • Deliver customer engagement training for platform users • Manage and assist quality assurance activities • Participate in code testing, review, and product implementation • Work directly with clients, set appropriate expectations, and own project implementation success • Identify and implement process improvement initiatives with clients and product teams • Perform other duties as assigned by the VP of CEP Solutions

🎯 Requirements

• Bachelor Degree from an accredited college or university in a technical or engineering discipline (preferred) • 3+ years of related experience • Previous exposure to Project Management methodologies and associated tools • Strong Data Analytics skills • Previous customer service/account management experience preferred • Experience with energy efficiency program implementation preferred • Proficiency in applicable process documentation tools (Visio, or equivalent) preferred • Proficiency in applicable project scheduling tools (MS Project, or equivalent) preferred • Advanced proficiency in implementing SaaS solutions preferred • Familiarity with clean-tech is a plus • Excellent understanding of all phases of Agile Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) • Excellent understanding of Confluence, Jira Systems, Kanban board and SharePoint • Working experience in environment of Web portal and API development, Data Ingestion, data management for reporting, Data file transfers, Database, and IT Systems • Preferred experience with website development using PHP, HTML, CSS, Javascript and MySQL, larger database Cassandra • Strong understanding of data ingestion and tracking data in systems/databases, data extracts and data analytic • Good understanding of database, Tables and columns, proficiency in SQL preferred • Ability to work independently; collect data, analyze information, produce templates and reports • Ability to demonstrate and communicate the functionality of technology offerings • Effective ability to work directly with clients and their customer base as required • Detail-oriented, organized, self-starter, and able to prioritize workload • Ability to identify and resolve issues with PMs, customers and trade allies • Strong customer service and communication skills • Ability to handle a wide work variety and work in a fast-paced environment • Proficient in Microsoft Project, Excel, PowerPoint, Word and Teams • Ability to communicate effectively, verbally and in writing, with customers, clients, and employees • Committed to diversity and inclusion • Reliable transportation • PMP preferred but not required • Valid driver’s license • Willingness to travel up to 30%

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Retirement benefits • Paid time off • Paid holidays • Other company-sponsored benefits and programs