Client Engagement Coordinator

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $48k - $61k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FranklinCovey

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

We give strategy the human edge™.

📋 Description

• Support Sales Executives throughout the client lifecycle • Provide support and account management with a focus on timeliness, accuracy, and quality • Manage internal systems and order fulfillment • Deliver exceptional customer service to meet client needs and keep the business on track • Support established revenue workload goals and key metrics aligned to company monthly thresholds • Ensure a smooth customer experience from contracting through completion of the client lifecycle • Oversee order fulfillment and management of domestic and international implementations • Process client orders accurately and promptly for subscriptions, products, services, and custom programs • Foster relationships with facilitators, managing certifications, orders, and promotions • Use pipeline reports to support opportunity-stage and date changes for forecasting accuracy • Generate standard agreements and coordinate inquiries with legal and custom solutions teams • Ensure compliance with company policies, revenue recognition, and processes • Manage invoicing, credits, and payment portals • Develop proficiency in relevant software and tools

🎯 Requirements

• Bachelor’s degree in business, Finance, Communications, or related field, and/or minimum 3 years of project and/or sales support experience • Proactive self-starter with excellent organizational and problem-solving skills • Strong customer service and interpersonal abilities • Ability to manage multiple projects concurrently with excellence, and to manage realignment of accounts and workload seamlessly • Proficiency in Microsoft Office • Knowledge of Salesforce.com and Microsoft AX Dynamics

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • HSA • Employee stock purchasing program • 401(k) • Paid time off • Holiday pay