Support Operations Officer

🕒 June 10

☕ Washington – Remote

☕ Washington – Remote

💵 $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Free2move

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚗 Transport

⚡ Energy

🏪 Marketplace

Transport • Energy • Marketplace

Free2move is a global mobility brand founded in 2016 with the mission to simplify mobility for everyone. Operating primarily in Europe and the USA, the company offers a comprehensive and unique ecosystem of mobility services for both private and professional customers. These services include car-sharing, rental options for various durations, VTC driver reservations, parking space reservations, and charging station access. Free2move also provides fleet management solutions and supports the transition to electric mobility with products like charging infrastructure and Vehicle-to-Grid technology. With a customer base of 2 million users, the company is a leader in the e-mobility sector, featuring 450,000 rental vehicles and 250,000 charging points, with operations in 170 countries.

📋 Description

• Design and manage the complete integration journey for new US partners • Adapt processes, training materials, and communication to the specific business culture of the US market • Create and host engaging webinars and training sessions to boost platform usage • Analyze partner KPIs, proactively provide customized action plans and recommendations • Act as the Single Point of Contact (SPOC) for all bugs and technical anomalies reported by US clients • Maximize the automation of recurring support and onboarding workflows

🎯 Requirements

• Senior profile (5+ years) in Customer Success, SaaS Implementation, or Operations • Outstanding pedagogical and communication skills (ease with hosting webinars) • A strong commercial mindset (upsell fiber) • Verified experience in workflow automation tools • Genuine appetite for leveraging AI • English: Native or perfectly bilingual imperative (US market focus) • Spanish is a strong plus.

🏖️ Benefits

• A neat integration to start well • Lots of possibilities for development • Collaboration with multidisciplinary and international teams • International projects to perfect your background! • Access to our E-Learning platform: for the development of languages and other skills • No-meetings days to boost your efficiency!