Director, MSR Technology – Transactions

🕒 June 30

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Freedom Mortgage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💸 Finance

🏠 Real Estate

👥 B2C

🔥 Funding within the last year

💰 $500M Debt Financing - Freedom Mortgage on 2025-08

Finance • Real Estate • B2C

Freedom Mortgage is a U. S. -based residential mortgage lender and servicer that provides home loan products and related services to consumers. The company offers purchase and refinance mortgages (VA, FHA, USDA, and conventional), HELOCs, fixed- and adjustable-rate terms, cash-out and streamline refinances, online account management and payment tools, and customer support including loan advisors. Freedom Mortgage focuses on consumer (B2C) mortgage origination and servicing for homebuyers and homeowners.

📋 Description

• Support transaction management activities across Freedom’s Exchange platforms, including MSR acquisition and onboarding. • Assist in defining data requirements and mapping configurations for integration into Freedom owned systems and approved vendor platforms. • Partner with senior leaders to support the integration of client facing Exchange functionality into broader servicing and operational workflows. • Identify and implement process improvements to enhance loan boarding efficiency across multiple systems. • Serve as a key functional resource for Freedom’s legacy Exchange transaction management portal and underlying workflows. • Support the design, testing, and implementation of system enhancements in partnership with technology teams and vendors. • Assist with servicing oversight and servicing transfer support for Freedom’s MSR investment funds. • Support the delivery and expansion of Freedom’s subservicing client management capabilities. • Contribute to the development of tools, reporting, and processes to improve servicing oversight and client interactions. • Act as a business partner to internal teams and third party providers to support system integrations and technical initiatives. • Perform data validation activities related to servicing transfers, ensuring accuracy, completeness, and compliance with established standards. • Support OCR, API, and automation initiatives aimed at improving data accuracy and reducing operational dependency on vendors. • Support investor portfolio management activities through data analysis and operational reporting. • Develop and maintain operational and investor reporting related to servicing transfers, boarding activities, and MSR transactions. • Analyze servicing and transaction data to identify trends, exceptions, reconciliation issues, and operational risks. • Perform other duties and projects as assigned. Comply with all company policies and procedures.

🎯 Requirements

• Solid experience in mortgage servicing, transaction management, or related financial operations. • Working knowledge of system integrations, data mapping, and workflow design. • Strong ability to analyze business processes and support translation into technical solutions. • Familiarity with servicing platforms, transaction management tools, or Exchange type environments preferred. • Strong communication, collaboration, and organizational skills. • Ability to manage multiple priorities and deliver results in a dynamic environment. • Bachelor's degree from an accredited four year college or university and/or Seven (7) to ten (10) years of related experience and/or training, or an equivalent combination of education and experience.

🏖️ Benefits

• Equal Employment Opportunity • Reasonable accommodations may be made to enable individuals with disabilities