Enterprise Implementation Engineer

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $120k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 2%

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Freshpaint

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Freshpaint is a healthcare privacy platform that empowers healthcare companies to leverage advanced marketing tools while remaining compliant with privacy regulations such as HIPAA. The platform replaces unsafe tracking technologies with a Business Associate Agreement (BAA) protected system to ensure that sensitive data is not shared with non-compliant tools. Freshpaint offers features that block sensitive data by default, secure server-side connections, and provide a complete anonymous view of the customer journey. This solution is designed to assist healthcare marketers in achieving high performance marketing without compromising patient privacy.

📋 Description

• Manage a portfolio of 20–30 clients representing $2–4MM in ARR • Own the technical execution of customer implementations from beginning to end of onboarding • Drive onboarding, adoption, growth, and time to first value • Ensure all available product features are onboarded • Maintain high NPS scores for implementation and account satisfaction • Help customers navigate healthcare data privacy and Freshpaint offerings • Document all customer communications and activities in systems of record • Validate implementation behavior against agreed requirements and expected data flows • Maintain accurate documentation, assess progress using metrics or evidence, and close loops with customers and internal partners • Become an expert in Freshpaint and the healthcare data privacy space • Educate customers on the value and business outcomes of Freshpaint’s privacy platform • Communicate technical concepts and sound data principles to diverse audiences • Serve as a trusted technical advisor to customer champions and executives • Cultivate relationships with customer stakeholders from functional owners to senior management • Advocate for customers with Product, Support, Engineering, Marketing, and Partnerships • Provide customer feedback to Product and create customer case studies with Marketing • Identify expansion opportunities and work with Account Management on action plans • Improve customer lifecycle processes and manage internal special projects • Create content, playbooks, and processes for peers • Drive customer attendance at in-person Freshpaint events and attend industry events • Visit customers onsite where possible for partnership reviews and relationship building

🎯 Requirements

• At least 3-4 years of experience in a Customer Success Engineering, Solutions Consulting, Solutions Architecture, or a similar client-facing role • Clear understanding of web technologies, analytics, and front-end development • Experience implementing, onboarding, supporting, and troubleshooting platform configurations • Working proficiency with tag management platforms like Google Tag Manager • Working proficiency with HTML, CSS, and JavaScript • Proficient in aligning technical concepts and features with required capabilities • Strong operational discipline with an analytical, process-oriented mindset • Exceptional oral and written communication skills • Ability to facilitate kickoff calls and implementation scoping discussions with multiple stakeholders • Ability to excel in a collaborative, geographically distributed team environment while working independently with minimal supervision • Outstanding organizational and project management skills • Deep commitment to customer success and service mentality • Ability to drive adoption and sell new product offerings and services • Applicants must be located within the United States • Applicants must address whether they require sponsorship to legally work within the United States • Nice to have: experience with customer data and/or marketing technology products • Nice to have: experience with HTML, CSS, JavaScript, and SQL • Nice to have: experience integrating data using front-end and server-side APIs • Nice to have: experience with analytics tools or warehouses such as Looker, Tableau, Snowflake, and Redshift • Nice to have: experience with demand-side platforms such as The Trade Desk and StackAdapt • Nice to have: domain expertise in Healthcare Marketing, Data Privacy, or Enterprise Healthcare • Nice to have: experience working with healthcare customers

🏖️ Benefits

• Competitive pay + generous equity • Half-day Fridays, every Friday • 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave) • Flexible PTO with a required 2-week minimum • Top-tier health, dental & vision (100% covered for you, 80% for dependents) • Intentional & engaging company offsites • Occasional industry events and customer visits