Program Manager – Enterprise Transformation

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

👻 Ghost score 10%

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Frontline Managed Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚖️ Legal

🔒 Cybersecurity

☁️ SaaS

Legal • Cybersecurity • SaaS

Frontline Managed Services is a global provider specializing in Revenue Cycle and Managed IT Services tailored for legal and professional services firms. With a focus on leveraging advanced technology to enhance service delivery, the company offers scalable solutions aimed at improving revenue, profitability, and operational efficiency for firms worldwide. Their innovations are particularly attuned to the specific needs of the legal sector, providing comprehensive support that includes IT legal operations, cybersecurity, network monitoring, and application development. Frontline Managed Services integrates state-of-the-art technology platforms and possesses extensive expertise to help legal firms achieve superior market performance and profitability.

📋 Description

• Serve as Program Manager for a phased enterprise service management and business operations platform transformation • Coordinate workstreams across ITSM, CRM, quote-to-cash, client and contract management, service delivery, billing and financial workflows, platform configuration, data migration, integrations, reporting, testing, training, cutover, hypercare, and legacy-platform retirement • Lead phased migrations across multiple business units and operating teams • Manage program dependencies involving telephony, contact-center technologies, enterprise integrations, data readiness, business process decisions, and operational preparedness • Align executives, business owners, process owners, technical teams, end users, and external partners • Manage vendor and implementation-partner deliverables, dependencies, risks, escalations, and accountability • Coordinate communications, user acceptance testing, training, adoption, go-live readiness, hypercare, and transition to steady-state support • Lead enterprise programs and projects from initiation through planning, execution, implementation, stabilization, and transition to operational ownership • Develop and maintain integrated project plans, scope, schedules, milestones, resources, budgets, dependencies, decision logs, action items, and delivery forecasts • Establish governance structures, meeting cadences, status reporting, stage gates, escalation paths, and decision-making forums • Provide executive and stakeholder reporting on program health, milestones, scope, schedule, budget, risks, dependencies, decisions, and required actions • Identify risks and issues, develop mitigation and recovery plans, clarify ownership, and drive resolution • Facilitate workshops to translate objectives and operational pain points into requirements, process designs, acceptance criteria, and executable work plans • Promote project-management best practices and continuous improvement • Coordinate development of enterprise data and reporting architecture, including the future-state Data Warehouse, source-system alignment, data ownership, reporting requirements, dependencies, and delivery sequencing • Coordinate initiatives involving business systems, integrations, data migration, reporting, analytics, automation, security, finance, CRM, telephony, service-management platforms, and other enterprise technologies

🎯 Requirements

• Bachelor’s degree in business, Information Systems, Technology, Project Management, or equivalent practical experience • 7+ years of progressive project or program management experience leading complex, cross functional business and technology initiatives • Experience leading enterprise PSA, ITSM, ERP, CRM, data, analytics, or comparable business platform transformation programs • Experience with HaloPSA, ServiceNow, ConnectWise, Autotask, FreshService, or similar enterprise service management platforms • Experience supporting Data Warehouse, business intelligence, reporting, data governance, or enterprise data initiatives • Experience in a managed service, IT services, legal, or professional services environment • Experience managing software vendors, implementation partners, systems integrators, and distributed internal teams • PMP, PgMP, ITIL Foundation, Agile, Scrum, or comparable project/program management certification preferred • Ability to manage multiple interdependent workstreams, priorities, stakeholders, schedules, risks, dependencies, and delivery commitments • Strong knowledge of scope management, planning and scheduling, budgeting, RAID management, governance, testing and implementation, and transition to operations • Experience facilitating discovery sessions, requirements gathering, process mapping, future state design, decision-making, and stakeholder alignment workshops • Experience coordinating business, application, data, architecture, integration, infrastructure, security, and operational teams • Strong executive communication, facilitation, documentation, negotiation, problem-solving, and change leadership skills • Working knowledge of ITIL practices and service management

🏖️ Benefits

• Equal opportunity employer committed to diversity and inclusion • Growth mindset and potential valued alongside experience