Senior Training Specialist

🕒 April 24

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Frontline Managed Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🔒 Cybersecurity

☁️ SaaS

B2B • Cybersecurity • SaaS

Frontline Managed Services is a global provider specializing in Revenue Cycle and Managed IT Services tailored for legal and professional services firms. With a focus on leveraging advanced technology to enhance service delivery, the company offers scalable solutions aimed at improving revenue, profitability, and operational efficiency for firms worldwide. Their innovations are particularly attuned to the specific needs of the legal sector, providing comprehensive support that includes IT legal operations, cybersecurity, network monitoring, and application development. Frontline Managed Services integrates state-of-the-art technology platforms and possesses extensive expertise to help legal firms achieve superior market performance and profitability.

📋 Description

• Design and deliver onboarding and ongoing training programs for Accounts Receivable Specialists • Conduct instructor-led and virtual training sessions • Train teams on collections strategies, portfolio management, and law firm billing processes • Develop and maintain SOPs, playbooks, job aids, and assessments • Create training content covering the full accounts receivable lifecycle • Ensure training programs are consistent, scalable, and up to date • Teach workflows including aging review, collections tracking, and reporting • Incorporate changes into training content and materials • Coach employees on professional communication with attorneys and clients • Lead role-playing exercises and real-world case studies • Assess trainee readiness through evaluations and simulations • Collaborate with Operations leaders to identify performance gaps • Track and report on training effectiveness, ramp time, and performance trends

🎯 Requirements

• Bachelor’s degree in Accounting, Finance, Business, or related field (preferred) • 3+ years of experience in law firm billing, accounts receivable, or collections (preferred) • Hands-on experience with Aderant, Elite 3E, or similar legal billing systems (Strongly preferred) • 2+ years of experience in training, coaching, or facilitation • Understanding of accounts receivable processes and law firm billing structures • Advanced proficiency in Microsoft Excel and reporting tools • Excellent communication and presentation skills • Ability to simplify complex concepts for diverse audiences

🏖️ Benefits

• Fully remote