GT Independence
501 - 1000 employees
👥 HR Tech
☁️ SaaS
👥 B2C
HR Tech • SaaS • B2C
GT Independence is a company that helps people self-direct their long-term care by enabling individuals to hire in-home or community-based caregivers and by handling the administrative tasks such as payroll, taxes, and paperwork. They provide a mobile app for caregivers to track hours, submit timesheets, and obtain approvals, and they guide participants through state-specific Medicaid/Medicare self-direction options so people can remain in their homes and maintain independence.
Operations Training Specialist
🕒 April 24
🇺🇸 United States – Remote
💵 $65k - $70k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📚 Learning and Development
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GT Independence
501 - 1000 employees
👥 HR Tech
☁️ SaaS
👥 B2C
HR Tech • SaaS • B2C
GT Independence is a company that helps people self-direct their long-term care by enabling individuals to hire in-home or community-based caregivers and by handling the administrative tasks such as payroll, taxes, and paperwork. They provide a mobile app for caregivers to track hours, submit timesheets, and obtain approvals, and they guide participants through state-specific Medicaid/Medicare self-direction options so people can remain in their homes and maintain independence.
📋 Description
• Design and develop training curriculum tailored to the needs of the Customer Services and Payroll department. • Conduct training sessions for new hires and ongoing training for existing staff. • Develop and maintain market Policies and Procedures related to customer service and payroll. • Serve as the subject matter expert for customer service and payroll functions. • Collaborate with IT teams to develop and enhance systems and tools used in the customer service and payroll functions. • Monitor and assess the effectiveness of training programs and policies, making adjustments as needed. • Work closely with other departments to ensure cohesive and streamlined operations.
🎯 Requirements
• Associate/Bachelor's degree in Business, Human Resources, Education, or a related field • Minimum of 3-5 years of experience in customer service and payroll functions • Strong knowledge of customer service and payroll systems and related IT solutions • Excellent written and verbal communication skills • Strong organizational and project management skills • Proficiency in MS Office Suite and experience with e-learning platforms
🏖️ Benefits
• Flexible time off • Competitive wages • Professional growth opportunities
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