Business Development Operations Coordinator

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Frontline Performance Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

💰 Private Equity Round on 2015-07

Consulting • Food & Beverage • Logistics

Frontline Performance Group is a leading organization specializing in optimizing frontline service for the hospitality industry. They offer a unique software platform, IN-Gauge, which provides training, tools, and technologies to enhance hotel operations, boost revenue through upselling techniques, and improve guest experiences. With over 30 years of experience, FPG equips hotels with methodologies and actionable insights that lead to measurable increases in revenue and employee performance, resulting in exceptional service delivery at the front desk.

📋 Description

• Provide operational and administrative support to the Business Development Team and Customer Success Leadership by maintaining accurate customer information, supporting Salesforce administration, coordinating customer data within IN-Gauge, and assisting with business development initiatives that contribute to company growth. • Serve as the first point of contact for prospects and clients and as a principal source of information for the Business Development Team and Customer Success Leadership. • Ensure comprehensive and up-to-date knowledge of FPG’s unique selling points, features, amenities, and services throughout the business development and customer success teams. • Calculate and present potential revenue analysis for hotels/groups to be used in sales proposals • Develop proposals/presentations for the business development team • Support the business development team with product demonstrations • Coordinate client meeting activity/develop client meeting materials for above property events • Input and maintain prospect and customer information within Salesforce, ensuring data accuracy, completeness, and consistency while coordinating with Commercial Operations as needed. • Produce Salesforce, IN-Gauge, and Tableau reports, dashboards, and administration to support Business Development, Customer Success Leadership, and operational reporting. • Work closely with the marketing department on lead generation activity, event management administration and event attendance where needed • Support the sales team with travel planning and expense management • Be the go-to support team member at HQ for the Sales team • Maintain IN-Gauge client profiles, tenant mappings, and customer records. • Respond to internal requests for customer information, reporting, and account documentation. • Identify opportunities to improve operational processes and internal efficiencies.

🎯 Requirements

• 3-5 years of experience working for Consulting/ training / SAAS companies in sales, business development, and/or client relationship management supporting sales teams to build and manage a sales pipeline • Good communication skills, telephone skills, good email correspondence and presentation skills • Excellent written and spoken English skills. Other languages have a distinct advantage, also • Bachelor’s Degree and/or equivalent education • A high level of proficiency in MS Office applications and experience with CRM web-based systems, including Salesforce • A positive team player with a high level of dedication • Experience in administration and process support • Strong time management skills • Highly organized and detail-oriented with strong problem-solving skills, the ability to work independently, manage multiple priorities, and demonstrate ownership of assigned responsibilities. • Demonstrated experience maintaining CRM data integrity and customer information. • Ability to prioritize competing deadlines in a fast-paced environment. • Strong cross-functional communication and collaboration skills. • Commitment to continuous process improvement and operational excellence.

🏖️ Benefits

• Employer contribution toward company sponsored health plans • Dental & Vision plans offered • Employer paid Short-term Disability & Employer paid Long-term Disability • Employer paid Life Insurance Policy ($100,000) • Employer paid Accidental Death & Dismemberment Policy ($100,000) • 401K participation, with 4% Employer Matching Contribution • Paid Time Off and annual holiday closure • Parental Leave (Maternity, Paternity, and Adoption Leaves)