Salesforce Administrator

Job not on LinkedIn

🔥 30 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐👷 Salesforce Administrator

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FrontLogix

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

FrontLogix is a next-generation customer experience and workforce management company that combines BPO-style CX services with workforce management (WFM) software and managed services. It offers AI-enabled contact center solutions, call center training, quality management, and WFM-managed services while selling products (WFMLink and RTALink) that integrate workforce intelligence directly into CRM environments to enable real-time operational execution. FrontLogix positions itself as an operational workforce intelligence layer that connects WFM and customer operations to improve schedule adherence, supervisor interventions, and overall customer experience.

📋 Description

• Ensuring optimal performance of Salesforce systems and products • Manage User Accounts: Create, modify, and deactivate user accounts within the Salesforce platform. • Customization and configuration: Customize and configure Salesforce to meet the specific needs of the organization. • Data Management: Ensure data integrity and accuracy by implementing data quality measures. • Security and Access Control: Implement security measures to protect sensitive data and ensure compliance. • Reports and Dashboards: Develop and maintain reports and dashboards to provide insights into sales performance. • Training and User Support: Conduct training sessions and provide ongoing support to Salesforce users. • Integration and App Exchange Management: Coordinate and manage integrations between Salesforce and other systems. • System Maintenance and Upgrades: Monitor system performance, diagnose issues, and implement maintenance tasks. • Documentation: Maintain documentation of system configurations, processes, and procedures. • Collaboration and Communication: Collaborate with clients and other departments to understand business requirements.

🎯 Requirements

• Advanced Salesforce user or be a Salesforce certified administrator. • Experience in performing Salesforce upgrades and ensuring successful integration. • Experience configuring and deploying Agentforce or Salesforce AI solutions. • Exceptional ability to create and maintain Salesforce databases. • In-depth knowledge of Salesforce products and their functionalities. • Proficiency in creating Salesforce profiles, allocating roles, and managing access. • Knowledge of importing sales data and generating Salesforce reports. • Ability to provide Salesforce training and end-user support. • Great English communication skills. • Ability to solve problems promptly. • Excellent organizational and time management skills. • A sharp eye for details for accuracy. • Ability to work as a part of a team.

🏖️ Benefits

• Competitive compensation package based on qualifications