Account Manager

🕒 April 14

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fulcrum

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏭 Manufacturing

🏢 Enterprise

💰 $18.8M Series A on 2022-10

SaaS • Manufacturing • Enterprise

Fulcrum is a Software-as-a-Service (SaaS) ERP, MRP, and MES platform allowing small and mid-sized manufacturers to improve efficiency through workflow optimization and automated data collection. Fulcrum delivers value through a fully digital, paperless workflow leveraging machine learning, automation, predictive analytics, and advanced heuristics to drive throughput and profitability. The company focuses on creating intuitive software that simplifies complex business processes for manufacturers, enabling them to transition to innovative and future-proof solutions that enhance operational efficiency.

📋 Description

• Own a portfolio of Fulcrum customers after implementation, retaining and growing relationships over time • Develop a deep understanding of each customer’s business, from executive priorities to shop-floor workflows • Ask probing questions, investigate problems, and distinguish symptoms from root causes • Build relationships across complex customer organizations and navigate organizational politics • Identify account risk early, communicate internally, and create paths forward before revenue is threatened • Create and close expansion opportunities by identifying valuable problems Fulcrum can solve • Balance commercial growth with long-term customer trust • Use AI and other tools to analyze customer problems, work with data, prototype ideas, automate work, and solve technical problems • Learn Fulcrum products deeply enough to teach, demonstrate, troubleshoot, and sell them • Get hands-on when customers need help rather than reflexively routing problems to other teams • Lead executive conversations and business reviews focused on business outcomes and decisions • Re-engage struggling accounts and restore momentum • Manage renewals with no surprises by understanding account health, politics, value, and likely commercial outcome • Bring customer patterns back to Product, Engineering, Marketing, and GTM • Operate without a complete playbook and improve the AM team’s processes • Collaborate with customers, Launch Managers, Product Managers, Engineers, Marketing, and Account Executives

🎯 Requirements

• Evidence of capability to own sophisticated customer relationships, diagnose difficult problems, learn quickly, and create commercial outcomes • Experience may come from Account Management, Customer Success, Solutions Consulting, Implementation, technical sales, or other customer-facing roles • Deep curiosity and ability to investigate customer problems and root causes • Ability to learn manufacturing processes, Fulcrum products, integrations, and technical problems • Active use of AI, including tools such as Claude Code • Judgment and presence to navigate complex organizations, competing priorities, frustrated stakeholders, and senior executives • Ability to build high-trust relationships, challenge customers, and sell when in their best interest • Ability to create opportunities proactively • Ownership of problems through resolution • Comfort operating with high velocity, limited structure, and ambiguity • Industrious, detail-oriented, experimental approach • Ability to collaborate independently and know when to involve experts • Must be located in the U.S. • Must be authorized to work in the U.S.; visa sponsorship is unavailable

🏖️ Benefits

• 401(k) matching after 90 days — immediate vesting • Health, dental, and vision benefits • Wellbeing benefits and perks • Unlimited vacation policy with required minimums • Cell phone & internet plan coverage • Equity