Launch Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Fulcrum

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $18.8M Series A on 2022-10

Fulcrum is a Software-as-a-Service (SaaS) ERP, MRP, and MES platform allowing small and mid-sized manufacturers to improve efficiency through workflow optimization and automated data collection. Fulcrum delivers value through a fully digital, paperless workflow leveraging machine learning, automation, predictive analytics, and advanced heuristics to drive throughput and profitability. Software doesn't have to be complicated. The software you use in your personal life (Facebook, Uber, Amazon, etc.) is intuitive and you don't need training to understand how it works. Why should your business software be any different? We're helping manufacturers transition to cutting edge, future-proof software that lowers the stress of everyday operations, gets more out of good employees that are difficult to hire, automates tedious tasks, and operates more efficiently than competitors.

📋 Description

• Guide new customers through onboarding and implementation of our software • Run regular check-in calls to make sure customers are set up for success • Understand each customer’s business goals and tailor the setup to fit their needs • Coordinate timelines and ensure projects stay on track through go-live • Train customer teams on how to use the product and ensure adoption • Troubleshoot setup issues and work with our engineering team when needed • Partner with Sales to ensure a smooth handoff from the sales process • Share customer feedback with Product and Engineering to improve the experience • Continuously improve implementation processes for efficiency and impact • Stay organized while managing multiple customers at various stages • Learn to write simple queries over time • Handle conflicts between deadlines and throughput • Openly receive coaching and feedback • Actively contribute to team & company goals

🎯 Requirements

• Naturally organized and detail-oriented, you keep projects moving • A confident communicator • Empathetic and patient when teaching others new tools or processes • Energized by helping customers succeed • Comfortable juggling multiple customers at different stages • Curious and eager to learn technical details without being an engineer • Thrive in a fast-changing environment and can adapt quickly • Collaborative and enjoy working cross-functionally

🏖️ Benefits

• $85,000 - $125,000 base salary • Equity • 401(k) matching after 90 days - immediate vesting • Health, dental, and vision benefits • Wellbeing benefits and perks • Unlimited vacation policy with minimum required vacation days • Cell phone & internet plan coverage