Team Manager – Healthcare

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Full Potential Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

Full Potential Solutions is a global business process outsourcing and customer experience company that provides operations, customer retention, pre-sales, customer protection, and conversational AI design services. The company operates multiple locations including Bogotá, Manila, Davao and Pune and offers structured hiring, onboarding and training programs for employees and candidates. Full Potential Solutions focuses on delivering operational support and customer-facing services to clients while emphasizing employee development and scalable hiring processes.

📋 Description

• Provide support, coaching, feedback, process improvement, performance management, and client management for an insurance sales campaign • Support customers in qualifying for business leads • Drive team performance, manage outliers, coach agents, and monitor calls • Hire, train, coach, and lead sales agents supporting customers • Assist management team members in identifying trends and establishing goals • Ensure staff achieve desired service levels and take corrective action as needed • Prepare reports and analyze data to improve processes, allocate resources, and maximize efficiency and customer satisfaction • Continuously improve through feedback • Coach agents on upsell performance, including positioning sales, making offers, overcoming objections, and providing rebuttals • Reinforce company policies including house rules, attendance policy, and PIP guidelines • Review, lead, and proactively suggest improvements to policies and processes

🎯 Requirements

• Minimum 2–4 years of leadership experience managing customer service, clinical support, or operations teams • Track record of driving performance, reducing turnover, and conducting regular 1-on-1 coaching in a BPO/call center environment • Healthcare campaign experience highly preferred • Ability to manage healthcare-account KPIs including FCR, AHT, QA accuracy scores, SLA compliance, and CSAT/NPS • Experience auditing team workflows, identifying compliance or performance gaps, and implementing corrective action plans or process optimizations • Proven ability to manage high-volume inbound and outbound environments • Ability to work independently with minimal supervision • Familiarity with US healthcare regulations, including HIPAA, HITECH, and state privacy laws, preferred • Experience with healthcare systems such as medical billing, claims processing, prior authorization, or EHR platforms such as Epic or Cerner, preferred • Experience managing patient, provider, or payer escalations and enforcing data security protocols, preferred • Legal authorization to work in the US without sponsorship • Must reside and work within specific approved US states • Minimum dedicated broadband speeds, typically at least 50 Mbps download and 25 Mbps upload • Direct ethernet connection may be required for stability • Quiet, lockable private home office free from background noise and family/pet disruptions • Availability during standard business hours aligned with EST, CST, or PST, with flexibility for team meetings and client coverage

🏖️ Benefits

• Lucrative compensation program • Medical benefits • Dental benefits • Vision benefits • Opportunity for high-potential career growth • Fully remote work arrangement • Flexible team meeting and client coverage availability