Customer Support Rep

🕒 June 13

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Fullbay

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🚗 Transport

💰 Venture Round on 2019-05

SaaS • Enterprise • Transport

Fullbay is a comprehensive software solution designed specifically for diesel repair shops and other heavy-duty repair operations. The company offers a range of tools to streamline various aspects of shop management, including estimates and invoices, service order workflow, inventory management, and customer communication. Fullbay integrates with accounting systems for seamless bookkeeping and supports two-way texting between customers and shops. It also provides specialized repair software for fleet maintenance, mobile operations, and specific industries such as agricultural and emergency vehicles. With features like reporting, MOTOR integration for repairs, and secure cloud-based data, Fullbay aims to maximize shop efficiency and enhance profitability while contributing to safer roads.

📋 Description

• Handles incoming customer calls, provides product/services information, and resolves problems • Manages large amounts of incoming calls while following Fullbay communication procedures and policies • Generates sales leads • Engages customers by identifying and assessing their needs • Builds sustainable relationships and trust with customer accounts through communication • Ensures excellent service standards and high customer satisfaction • Provides accurate information using appropriate resources and methods/tools • Completes expectations to meet sales targets and call handling quotas • Handles customer feedback and complaints, providing appropriate solutions and alternatives • Keeps records of customer interactions and processes customer accounts

🎯 Requirements

• High School Degree or equivalent • Two (2) Years of prior customer support work experience or experience working as a Client Service Representative or related position • Strong computer skills and experience with MS Office Products (Word, Excel, Powerpoint) and Google Suite • Familiarity with CRM systems and practice • Track record of over-achieving quota • Strong phone contact handling skills and active listening skills • Excellent communication (both verbal and written) and presentation skills • Customer service focused with the ability to adapt/respond to different types of characters • Troubleshooting and problem solving ability • Strong interpersonal skills and able to demonstrate patience, empathy, and ability to be passionately communicative • Ability to multitask, prioritize, and manage time effectively • Proficiency with 10-key typing and data entry.