Account Manager

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Fullsteam

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

☁️ SaaS

🤝 B2B

Fintech • SaaS • B2B

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

📋 Description

• Manage an assigned portfolio of customer accounts. • Conduct regular business reviews and account planning sessions. • Drive customer retention and renewal outcomes. • Identify expansion opportunities across software, payments, and related services. • Partner with Customer Success and Product teams to improve customer adoption. • Maintain accurate account plans, forecasting, and pipeline management within Salesforce. • Achieve monthly and quarterly retention and expansion targets. • Act as a trusted advisor for customers and key stakeholders. • Surface customer feedback to Product, Marketing, and Leadership teams.

🎯 Requirements

• 2+ years of Account Management, Customer Success, or SaaS sales experience. • Proven track record of customer retention and revenue growth. • Experience managing customer portfolios and renewal cycles. • Familiarity with Salesforce or similar CRM platforms. • Strong communication and stakeholder management skills. • Self-starter capable of working independently in a remote environment.

🏖️ Benefits

• Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. • Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.