Fullsteam
1001 - 5000 employees
💳 Fintech
☁️ SaaS
🤝 B2B
Fintech • SaaS • B2B
Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.
Support Representative
Job not on LinkedIn
🔥 0 minutes ago
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Fullsteam
1001 - 5000 employees
💳 Fintech
☁️ SaaS
🤝 B2B
Fintech • SaaS • B2B
Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.
📋 Description
• Provide inbound phone and email support for POS software customers • Troubleshoot application and Basic Windows OS issues • Accurately document, manage, and resolve support tickets • Maintain individual ticket volume and productivity metrics • Assist customers with technical questions and operational issues • Escalate complex issues appropriately while maintaining customer communication • Participate in weekend and rotational coverage schedules as required
🎯 Requirements
• Experience supporting customers via phone and email in a technical or call center environment • Working knowledge of Windows operating systems • Familiarity with Microsoft 365 applications • Basic understanding of Windows networking concepts • General technical troubleshooting experience
🏖️ Benefits
• Inclusive workplace that values diversity of thought, experience, and background • Equal Opportunity/Affirmative Action employer
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