Senior Manager – Order Administration

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🖥️ Administration

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fusion Connect

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📡 Telecommunications

🏢 Enterprise

Telecommunications • Technology • Enterprise

Fusion Connect is a leading provider of managed communication services, specializing in solutions that enhance connectivity and collaboration for businesses. The company offers a wide range of services, including managed networks, SD-WAN, broadband and dedicated internet access, and unified communications & collaboration platforms like VoIP and UCaaS. Fusion Connect also provides Microsoft Teams calling services, SIP trunks, and solutions for replacing legacy phone systems. With a commitment to customer satisfaction and service reliability, Fusion Connect has been helping businesses modernize their communication infrastructure for over two decades. The company emphasizes leveraging Microsoft 365 to help clients maximize their technology investments.

📋 Description

• Oversee the team handling all orders entered for Service Delivery by Sales and other applicable teams • Build relationships with Sales, Customer Experience, Service Delivery and Operations teams while maintaining high customer service • Lead processing of new orders closed-won by Sales, including scrubbing opportunities for accuracy, welcoming customers and securing installation documentation • Ensure orders are ready for submission before sending them to the project manager • Allocate team work and manage the pipeline daily for accurate and timely solution delivery • Create, enhance and implement reports for Sales and Service Delivery order and pipeline management • Ensure Fusion intervals are met for timely customer installations • Manage day-to-day team operations, including tasks, attendance, compliance, attrition and outages • Suggest improvements to interdepartmental relationships and processes • Collaborate with cross-functional teams to improve customer service • Provide support for departmental projects • Identify internal and external service needs, develop solutions and implement them • Empower individuals and maintain service levels and delivery goals • Develop and maintain positive working relationships with internal teams and other stakeholders

🎯 Requirements

• Ten (10) or more years of operations experience in a telecommunications environment • Strong computer skills including Outlook, Excel, Word, PowerPoint and Sales Force • Bachelor's degree in Business, Management or a related field preferred • Proven ability to deliver measurable results • Ability to influence across organizational boundaries • Strong negotiation and decision-making skills • Strong analytical, problem-solving, decision-making and leadership skills • Ability to work under minimal direction and use independent judgment • Outstanding written and verbal communication skills • Solid technical, industry and business knowledge • Tact and good interpersonal skills • Organizational and time management skills • Self-starter able to work in a fast-paced, continually changing environment