Manager, Contact Center – Clinical Operations

🔥 2 minutes ago

🌵 Arizona, California, +16 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $122k - $158k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏥 Clinical Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fuze Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

Healthcare • SaaS • Pharmaceuticals

Fuze Health is a technology-led healthcare company that provides integrated pharmacy solutions, clinical services, and data-driven software to healthcare organizations, payers, employers, and life sciences partners. Through its FuzeRx digital pharmacy, Fuze Services clinical programs, and Fuze Technologies platform, it delivers API-powered prescription fulfillment, telehealth, diagnostics and genomics, patient engagement, and analytics to improve access, adherence, early identification of conditions, and outcomes at scale.

📋 Description

• Own Contact Center and Clinical Operations workflow • Ensure efficiency, service levels, and quality metrics for prescription processing are met • Supervise and mentor a diverse team to enhance quality and patient experience • Recruit, onboard, develop, evaluate, coach, and manage disciplinary actions for team members • Create, implement, and enforce workflows for partnerships, product launches, and regulatory/accreditation requirements • Maintain pharmacy compliance, develop policies, manage suspicious patient/provider cases, and represent the company before Boards of Pharmacy • Triage and resolve day-to-day escalations • Manage staffing, scheduling, and workflows • Ensure patient safety and clinical excellence through quality performance metrics • Oversee deployment, training, and standardization of company policies and procedures • Establish a continuous improvement culture • Obtain out-of-state licensure to support business continuity and growth • Ensure compliance with local, state, and federal pharmacy regulations, third-party payor rules, and Alto policies and procedures • Perform manager-on-duty and designated on-call responsibilities • Ensure the pharmacy remains in good standing with applicable regulatory bodies • Partner with Recruiting and HR to attract, hire, develop, performance-manage, and retain pharmacists • Identify and evaluate high-performing and high-potential candidates

🎯 Requirements

• Previous experience creating, implementing and enforcing new workflows for partnerships, product launches, and regulatory/accreditation requirements • Previous experience as an Operational Manager or leader of a large mail order/clinical operation • Expertise establishing and improving complex workflows within a complex operation • 2+ years leading a high-performing pharmacy operation and managing workflows • Expertise maintaining pharmacy compliance and interacting with regulatory authorities such as the State Boards of Pharmacy and the Drug Enforcement Agency • Experience making data-based decisions using analytical tools such as Excel, Tableau, or Looker • 2+ years experience leading a team of Pharmacists and Technicians as a Pharmacist-in-Charge or related experience • Experience using lean, Kaizen, or similar continuous improvement methodologies • Experience leading high performing teams remotely • Graduate of an accredited school of pharmacy • Licensed Pharmacist (RPh) in good standing with the State Board of Pharmacy in the state where the pharmacy site is located and in good standing for applicable non-resident licenses • Authorization to work for any employer in the U.S. • Ability to work at a computer terminal for extended periods and perform required physical activities, including lifting, carrying, pushing, pulling, and moving objects up to 20 pounds • Ability to effectively communicate verbally, discern auditory information, and visually perceive details

🏖️ Benefits

• Reasonable accommodation for qualified individuals with disabilities • No travel required • Benefits available through the Fuze Health Benefits Site