Member Services Executive, Bilingual: English / Spanish

🔥 0 minutes ago

🏈 Alabama, Arizona, +33 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fuze Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

Healthcare • SaaS • Pharmaceuticals

Fuze Health is a technology-led healthcare company that provides integrated pharmacy solutions, clinical services, and data-driven software to healthcare organizations, payers, employers, and life sciences partners. Through its FuzeRx digital pharmacy, Fuze Services clinical programs, and Fuze Technologies platform, it delivers API-powered prescription fulfillment, telehealth, diagnostics and genomics, patient engagement, and analytics to improve access, adherence, early identification of conditions, and outcomes at scale.

📋 Description

• Answer member inquiries by phone and email about account setup, test kit administration, sample collection, and secure access to test results • Conduct proactive outreach calls to enroll eligible members in tailored health programs • Follow up on pending test kit returns • Coordinate with clinical personnel to escalate complex cases • Guide members through digital platform navigation, portal access, and MFA setup • Maintain confidential and compliant member interaction documentation in Salesforce • Assist in testing new platform features, tools, and system enhancements • Identify operational bottlenecks and recommend SOP improvements

🎯 Requirements

• Native or full professional fluency in both English and Spanish (written, verbal, and comprehension) • 2+ years of experience in an inbound/outbound call center or customer-facing role • Bachelor’s Degree or equivalent practical experience • High digital literacy • Hands-on experience using CRM tools, especially Salesforce • Experience with Google Workspace • Exceptional written, verbal, and interpersonal communication skills • Strong active listening abilities • High emotional intelligence • Natural empathy for patient health journeys • Strong problem-solving skills in a fast-paced environment • Applicants must be authorized to work for any employer in the U.S. • Ability to work at a computer terminal with monitor, keyboard, and mouse for extended periods • Ability to stoop, bend, reach for equipment and supplies, and perform frequent repetitive computer motions • Ability to lift, carry, push, pull, and move light objects up to 20 pounds • Ability to effectively communicate verbally, discern auditory information, and visually perceive details

🏖️ Benefits

• Dental insurance • Vision insurance • Multiple group medical plans • 401(k) retirement savings plan • Group life insurance • Accidental death and dismemberment (AD&D) insurance • Flexible spending account (FSA) • Health savings account (HSA) • Commuter benefits • Employer-paid short-term (STD) and long-term disability (LTD) insurance • Supplemental spouse life insurance • Legal insurance • Employee assistance program • Home health testing kits • Fertility medication discount program • Flexible vacation time • Accrued paid sick time • 10 paid holidays • 2 floating holidays for full time non-exempt employees • 8 weeks of paid parental leave for eligible employees • Additional paid weeks for the birthing parent • 4 weeks paid caregiver leave • Lifestyle Spending Account allowance each month