Supervisor, Contact Center – Clinical Operations

🔥 10 minutes ago

🏄 California, Colorado, +7 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $128k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏥 Clinical Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fuze Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

Healthcare • SaaS • Pharmaceuticals

Fuze Health is a technology-led healthcare company that provides integrated pharmacy solutions, clinical services, and data-driven software to healthcare organizations, payers, employers, and life sciences partners. Through its FuzeRx digital pharmacy, Fuze Services clinical programs, and Fuze Technologies platform, it delivers API-powered prescription fulfillment, telehealth, diagnostics and genomics, patient engagement, and analytics to improve access, adherence, early identification of conditions, and outcomes at scale.

📋 Description

• Develop, implement, and manage pharmacy programs aligned with partner, organizational, and regulatory goals • Supervise daily execution of pharmacy programs, including workflows, performance management, staff scheduling, defect tracking, and reconciliation • Participate in a quarterly supervisor rotation covering Care and Hub Operations • Ensure adherence to local, state, and federal regulations and company policies • Lead, mentor, and develop pharmacists and/or technicians • Develop success rubrics and monitoring programs to maintain quality and patient safety • Identify and implement process improvements to enhance efficiency and reduce defects • Collaborate with internal teams and external partner points of contact • Resolve escalated issues related to pharmacy programs and patient care • Support routine touchpoints with external partners • Deliver customer service via phone, text, chat, and email • Drive program roadmaps, track milestones, measure success, and manage stakeholders

🎯 Requirements

• 4+ years experience working in a high volume pharmacy • 2+ years of experience in a supervisory or leadership role • Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy • Active pharmacist license in good standing in the United States • Applicants must be authorized to work for any employer in the U.S. • Multi-State Licensure preferred • Experience with partnership management preferred • Experience using lean, Kaizen, or similar continuous improvement methodologies preferred • Proficiency in project management tools within G-suite, JIRA, and data analysis tools such as Looker preferred • Ability to work at a computer terminal with monitor, keyboard and mouse for extended periods • Ability to stoop, bend, reach, and perform frequent repetitive motions • Ability to lift, carry, push, pull, and move light objects up to 20 pounds • Ability to effectively communicate verbally, discern auditory information, and visually perceive details

🏖️ Benefits

• Reasonable accommodation for qualified individuals with disabilities • No visa sponsorship or transfer available • No travel required • Equal Opportunity Employer • Consideration of qualified applicants with arrest or conviction records • Alternative process available for automated decision tools upon request