Senior Customer Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $75k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

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Fyxer AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤝 B2B

SaaS • B2B

Fyxer AI is a branded URL shortening service associated with the domain get. fyxer. com, offering custom short domains via TinyURL for creating and managing shortened, branded links. The service encourages sign-ups for businesses or individuals to obtain their own branded short domains for consistent, trackable URL sharing across marketing and communications channels.

📋 Description

• Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding • Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed • Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team • Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks • Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks

🎯 Requirements

• 5+ years in customer or technical support, within a B2B SaaS environment • Strong written and verbal communication skills • Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions • Curious, coachable, and driven to exceed goals • Startup-ready: adaptable, fast-moving, and hands-on • Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others • A genuine opinion and interest in AI and the future of work

🏖️ Benefits

• Private medical, pension and lunch provided everyday