Senior Customer Value Manager

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GACC Midwest - German American Chamber of Commerce of the Midwest, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1963

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

GACC Midwest is the German American Chamber of Commerce of the Midwest, Inc. , serving as a pivotal contact point for German and American businesses in the Midwest United States. Headquartered in Chicago with chapters in Detroit, Denver, Minneapolis, and Milwaukee, it supports a network of companies through a variety of services, including market entry assistance to the USA, intercultural coaching, and business development consulting. The chamber is involved in significant initiatives such as climate and energy partnerships and the advancement of dual education systems. It facilitates transatlantic business connections and offers networking events, training programs, and visa assistance, working to stimulate economic growth and cooperation between Germany and the United States.

📋 Description

• Your portfolio of US accounts end to end: onboarding, adoption, value delivery, retention, and expansion. • Setting clients up for success and steering them to value, agreeing what success looks like with each client, then delivering it. • Quantified proof of what Userlane delivered, in the customer's terms: time saved on the job, training burden reduced, tickets deflected, go-lives de-risked. • The technical and value seat alongside Sales on new deals and expansions: solution design, proof of concepts, technical evaluations, security and compliance reviews, and requests for proposal. • Hands-on delivery in US accounts: configuration, deployment, adoption measurement, and the work that follows go-live. • Renewals and expansion: renewal strategy, commercial positioning, risk and opportunity reviews, and an accurate forecast.

🎯 Requirements

• A hands-on delivery track record in enterprise software: you've deployed and operated a solution yourself, not only managed the relationship around it. • Five or more years in customer success, solutions consulting, or account management with large organizations. • Experience in solutions capacity: solution design, technical demonstrations, and proof of concepts. • Scale-up fit: highly self-sufficient, comfortable owning a market end to end, setting your own priorities, and asking for help when you need it. • Comfort working with a European headquarters and a distributed team across time zones. • Strong analytical skills: you read usage data and turn it into something a budget owner can act on. • Excellent project management, communication, and presentation skills, including with senior executives. • Nice to have: Experience delivering with or through implementation or delivery partners. • Regulated industry fluency and credibility with both business and IT buyers. • Healthcare weighs heaviest: the EHR landscape and integrated delivery network (IDN) structures. • Depth in pharma, financial services, or manufacturing counts alongside it. • A credible path to building and leading a small post-sales team. • Experience speaking at healthcare or life sciences industry events.

🏖️ Benefits

• High earning potential: a competitive US-market base salary plus uncapped commission, and equity in Userlane as a pre-exit scale-up. • European-style time off on a US salary band: more vacation days than is typical for US sales roles, paired with US-market compensation. • Flexible benefits covering savings and security, health and well-being, and lifestyle and leisure. • Ownership of a new market rather than a fixed territory, with the option to grow into a team lead role. • A product that deploys in about two weeks, compared to months for some alternatives. • Weekly 1:1s, a personal skills assessment and development plan, on-the-job coaching, and a budget for events and training.