Social Media Manager

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💕 Social Media Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $52M Series E - Gainsight on 2017-05

SaaS • B2B • Enterprise

Gainsight is a SaaS company that provides a unified Customer Success platform and related products to help businesses retain, expand, and drive product adoption with their customers. Its offerings include Gainsight CS (customer success), Product Experience (in-app engagements and analytics), Customer Communities, Skilljar (customer education), and AI-powered agents and services (Staircase AI, Agent Studio, Gainsight MCP) that surface insights and automate customer success workflows. Gainsight positions itself as an enterprise-focused, AI-native solution for post-sales teams, emphasizing retention-as-a-service, integrated customer data, and scalability for CSMs and product teams.

📋 Description

• Own and execute Gainsight's social media strategy across LinkedIn, X, Instagram, and emerging platforms • Develop and manage an always-on content calendar and scheduling • Produce thought leadership, product moments, customer stories, event, and real-time cultural-relevance content • Create written posts, short-form video, graphics, and carousels in partnership with Brand and Design • Drive community engagement on LinkedIn and other channels through liking, commenting, and responding to conversations • Build and scale Gainsight's employee advocacy program • Own the executive social media program, including content strategies, post writing, and senior-leader LinkedIn presence • Partner with Demand Generation, Brand, Content, and Communications on company narratives, campaign launches, and executive announcements • Lead community management, monitor conversations, engage authentically, and surface insights to the business • Support real-time social coverage for flagship events, including Pulse • Build and own a social reporting framework with actionable recommendations • Manage agency and contractor relationships as needed • Report to the Sr. Director, Content and Communications • Travel occasionally for team meetings, training, or company events

🎯 Requirements

• 5 to 8 years of social media experience, ideally in B2B SaaS or enterprise technology • Strong editorial and marketable-moment instinct • Ability to translate complex ideas into content that earns attention • Hands-on content creation skills across written, visual, and video formats • Portfolio demonstrating range and quality • Demonstrated track record of building audience and engagement on LinkedIn • Active community engagement and executive profile management experience • Experience building or managing employee advocacy programs • Familiarity with Bambu, Sprout Advocacy, or LinkedIn Elevate • Experience developing executive thought leadership content • Experience working closely with senior leaders on their personal social presence • Comfort with social analytics tools such as Sprout Social, Brandwatch, HubSpot, or similar • Ability to make data-informed decisions • Cross-functional collaboration skills • Ability to work across teams, align stakeholders, and move quickly without sacrificing quality • Strong writing skills • Distinct point of view on what makes B2B content worth reading

🏖️ Benefits

• Annual bonus eligibility • Participation in Gainsight’s equity program • Fully covered medical premiums (employee-only) • Flexible PTO • 401(k) plan • Dental and vision coverage • Remote work options • $10,000 lifetime fertility stipend • Access to coworking spaces around the globe • Dedicated Recharge Holidays — one long weekend each quarter • Mentoring and career development opportunities